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Reservations Supervisor

2 months ago

Cape Town, Western Cape, South Africa Red Carnation Hotels Full time
Job Title: Reservations Supervisor

Job Summary:

We are seeking a highly skilled and experienced Reservations Supervisor to join our team at Red Carnation Hotels. As a key member of our Reservations and Revenue department, you will be responsible for supervising the Reservations Team and ensuring that the highest standard of performance and service is achieved when reserving accommodation and additional services for our properties.

Key Responsibilities:

  • Supervise the Reservations Team to ensure that all reservations are made and updated accurately, efficiently, and comprehensively in accordance with Red Carnation Hotels' standards.
  • Ensure that all reservations-related administration and reporting is completed timeously, ensuring accuracy and precision in accordance with SOP.
  • Maximize occupancy and revenue-generating opportunities at both properties, while enhancing the guest service experience, in accordance with Red Carnation Hotels' standards.
  • Ensure harmonious relationships exist with other departments, suppliers, and international sales managers by maintaining clear and prompt communication between all parties.
  • Recommend updates to hotel policies and procedures to maintain high standards and provide the best possible service to guests.

Requirements:

  • Grade 12
  • 2 years 5* experience in a reservations or coordinating role, as well as at least 1 year 5* experience in a reservations or coordination supervisory role or 2 years 5* Hotel experience in a front office management role.
  • Highly presentable
  • Computer literate with working knowledge of Microsoft Office Outlook, Word, and Excel
  • Experience at operator level of a Property Management System
  • Outstanding telephone manner
  • Excellent command of the English language - solid English verbal and written communication skills
  • Able to work flexible hours, weekends, and public holidays

Advantageous Experience and Qualification Desired:

  • Hospitality diploma
  • Exposure to Opera and various distribution systems advantageous

Key Performance Objectives:

  • To be a Red Carnation Hotel Ambassador by actively living our company mission and values and striving to deliver on our promise of "No Request too Large; No Detail too Small" at all times.
  • Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections.
  • Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you.

Preferred Candidate Profile:

We prefer candidates from the designated groups with the provisions of employment equity act, no. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.