Reservations Coordinator

2 weeks ago


Cape Town, Western Cape, South Africa Red Carnation Hotels Full time
Job Purpose:

To assist with the management of the reservations function for two properties, ensuring the highest standard of performance and service is achieved when reserving accommodation and additional services for Red Carnation Hotels.

Key Responsibilities:

- Supervise the Reservations Team in accordance with Red Carnation Hotel Management principles
- Ensure constant floor presence during peak operational times and interact with staff and guests in a constructive manner
- Foster positive relationships and take personal responsibility for every guest and staff situation, seeing it through to its solution
- Ensure all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner
- Nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff actively involved in the training and development of each team member
- Ensure sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum
- Ensure all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity
- Record all attendance correctly and timeously on Net TimeSheet

Requirements:

- Grade 12
- 2 years 5* experience in a reservations or coordinating role; as well as at least 1 year 5* experience in a reservations or coordination supervisory role or 2 years 5* Hotel experience in a front office management role
- Highly presentable
- Computer literate with working knowledge of Microsoft Office Outlook, Word, and Excel
- Experience at operator level of a Property Management System
- Outstanding telephone manner
- Excellent command of the English language - solid English verbal and written communication skills

Advantageous Experience and Qualification Desired:

- Hospitality diploma
- Exposure to Opera and various distribution systems advantageous

Language: en

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