Customer Technical Support Engineer
7 days ago
As a Technical Customer Engineer at Execustaff Recruiting Services, you will play a crucial role in enhancing our engineering capabilities and ensuring optimal system performance. Your expertise will be instrumental in supporting various phases of engineering projects, from conception to execution.
Key Responsibilities:
- Assist the engineering team throughout the planning, design, development, installation, maintenance, and troubleshooting phases.
- Evaluate current systems and operations to formulate effective preventative maintenance strategies.
- Proactively identify potential issues and communicate them to relevant stakeholders promptly.
- Oversee processes, personnel, and methodologies, devising plans to enhance operational efficiency.
- Conduct necessary research and establish best practices to optimize performance.
- Collaborate with fellow engineers and team members to ensure timely completion of high-quality products.
- Implement quality control measures across all projects, documenting findings and suggesting improvements.
- Completion of Grade 12 education.
- Certifications in A+ and N+.
- Fundamental understanding of Microsoft Office Suite – including Outlook, Word, Excel, Access, and Internet Explorer, as well as Windows operating systems.
- Basic knowledge of LAN/WAN connectivity.
- Proficient in working with desktops, laptops, printers, network copiers, and network interface cards (NICs).
- Strong verbal and written communication skills in English.
- Effective negotiation and presentation abilities.
- Meticulous attention to detail and a methodical approach.
- Strong problem-solving and analytical capabilities.
- Ability to perform effectively under pressure.
- Proficient in operating desktops, laptops, printers, and fax machines.
- Experience with backup systems.
- Capability to deploy new equipment.
- Knowledge of infrastructure updates.
- Possession of a reliable vehicle for customer visits.
- Detail-oriented and task-focused.
- Proactive and disciplined work ethic.
- Valid driver's license and dependable transportation are required.
- Willingness to work overtime as necessary.
- Availability for standby support as scheduled.
- Must have a clear credit record.
- Must have a clear criminal record.
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