Customer Technical Support Engineer

7 days ago


East London, Eastern Cape, South Africa Execustaff Recruiting Services Full time
Position Overview:
As a Technical Customer Engineer at Execustaff Recruiting Services, you will play a crucial role in enhancing our engineering capabilities and ensuring optimal system performance. Your expertise will be instrumental in supporting various phases of engineering projects, from conception to execution.

Key Responsibilities:
  • Assist the engineering team throughout the planning, design, development, installation, maintenance, and troubleshooting phases.
  • Evaluate current systems and operations to formulate effective preventative maintenance strategies.
  • Proactively identify potential issues and communicate them to relevant stakeholders promptly.
  • Oversee processes, personnel, and methodologies, devising plans to enhance operational efficiency.
  • Conduct necessary research and establish best practices to optimize performance.
  • Collaborate with fellow engineers and team members to ensure timely completion of high-quality products.
  • Implement quality control measures across all projects, documenting findings and suggesting improvements.
Required Knowledge:
  • Completion of Grade 12 education.
  • Certifications in A+ and N+.
  • Fundamental understanding of Microsoft Office Suite – including Outlook, Word, Excel, Access, and Internet Explorer, as well as Windows operating systems.
  • Basic knowledge of LAN/WAN connectivity.
  • Proficient in working with desktops, laptops, printers, network copiers, and network interface cards (NICs).
  • Strong verbal and written communication skills in English.
  • Effective negotiation and presentation abilities.
  • Meticulous attention to detail and a methodical approach.
  • Strong problem-solving and analytical capabilities.
  • Ability to perform effectively under pressure.
Essential Skills:
  • Proficient in operating desktops, laptops, printers, and fax machines.
  • Experience with backup systems.
  • Capability to deploy new equipment.
  • Knowledge of infrastructure updates.
Personal Attributes:
  • Possession of a reliable vehicle for customer visits.
  • Detail-oriented and task-focused.
  • Proactive and disciplined work ethic.
  • Valid driver's license and dependable transportation are required.
  • Willingness to work overtime as necessary.
  • Availability for standby support as scheduled.
  • Must have a clear credit record.
  • Must have a clear criminal record.


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