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Client Liaison Specialist

2 months ago

Cape Town, Western Cape, South Africa WestLine Staffing Solutions Full time
{"Job Title": "Client Liaison Officer", "Job Description": "Main Responsibilities

As a Client Liaison Officer, you will be the primary point of contact for our clients, ensuring clear communication and a seamless experience from start to finish. Your role is crucial in maintaining customer satisfaction, managing expectations, and upholding the client's reputation for high-quality service.

Key Responsibilities:
  • Serve as the main contact for clients from initial inquiry to project completion.
  • Understand client needs and expectations through effective communication.
  • Provide timely updates on the status of repairs and estimated completion times.
Customer Service Skills:
  • Address client concerns and questions promptly, ensuring a positive experience.
  • Handle complaints professionally and work towards swift resolution.
  • Gather client feedback to improve services and processes.
Collaboration and Communication:
  • Work closely with panel beaters and technicians to understand job specifics and timelines.
  • Relay important information between clients and the technical team to ensure clarity on repairs.
Administrative Duties:
  • Maintain accurate records of client interactions, repairs, and invoices.
  • Coordinate with insurance companies when necessary to facilitate claims.
Requirements:
  • Grade 12 Tertiary Certificate.
  • Minimum 2 years of experience in customer service or client relations, preferably in the automotive or panel beating industry.
  • Familiarity with automotive terminology and repair processes is a significant advantage.
  • Own transport is essential.
", "Language": "en-US"}