Multilingual Liaison Specialist

2 months ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Client Liaison Specialist

At ABC Worldwide, we are seeking a skilled Client Liaison Specialist to join our team. As a key member of our production unit, you will play a vital role in ensuring the highest quality of our clients' presentations and graphics.

Main Responsibilities:

  • Provide exceptional communication services to our clients and production team
  • Confirm jobs according to our defined process
  • Adhere to all production and communication processes
  • Complete administrative tasks related to the jobs
  • Ensure the highest level of quality production output by adhering to client SLA requirements and our internal quality criteria

Technical Requirements:

  • Microsoft Office proficiency
  • Proven experience in a customer service role
  • Industry-related knowledge, specifically analytical
  • Graphical experience and knowledge advantageous
  • Passed Matric | Grade 12 or equivalent
  • Arabic speaking: C1 - Mother Tongue
  • Demonstrated ability to meet KPIs as per agreement with Line Managers
  • Excellent communication skills
  • Proficiency in the use of company-specific software

Personal Requirements:

  • Strong interpersonal and communication skills
  • Proven negotiation skills
  • Strong administrative skills
  • Strong dedication, self-motivation, self-drive, and self-discipline
  • Results-oriented and deadline-driven
  • Excellent time management skills
  • Attention to detail
  • Analytical and graphical approach to document production
  • Consistent high level of communication
  • Ability to handover jobs without loss of information
  • A proactive approach for continual personal development and improvement


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