Multilingual Liaison Specialist
2 months ago
At ABC Worldwide, we are seeking a skilled Client Liaison Specialist to join our team. As a key member of our production unit, you will play a vital role in ensuring the highest quality of our clients' presentations and graphics.
Main Responsibilities:
- Provide exceptional communication services to our clients and production team
- Confirm jobs according to our defined process
- Adhere to all production and communication processes
- Complete administrative tasks related to the jobs
- Ensure the highest level of quality production output by adhering to client SLA requirements and our internal quality criteria
Technical Requirements:
- Microsoft Office proficiency
- Proven experience in a customer service role
- Industry-related knowledge, specifically analytical
- Graphical experience and knowledge advantageous
- Passed Matric | Grade 12 or equivalent
- Arabic speaking: C1 - Mother Tongue
- Demonstrated ability to meet KPIs as per agreement with Line Managers
- Excellent communication skills
- Proficiency in the use of company-specific software
Personal Requirements:
- Strong interpersonal and communication skills
- Proven negotiation skills
- Strong administrative skills
- Strong dedication, self-motivation, self-drive, and self-discipline
- Results-oriented and deadline-driven
- Excellent time management skills
- Attention to detail
- Analytical and graphical approach to document production
- Consistent high level of communication
- Ability to handover jobs without loss of information
- A proactive approach for continual personal development and improvement
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