![Pple Group](https://media.trabajo.org/img/noimg.jpg)
Client Liaison Officer
1 month ago
Job Function
As a Client Liaison Officer at Pple Group, you will be responsible for liaising with and attending to client/customer queries in an efficient and effective manner to ensure quick resolution, optimal client/customer satisfaction, and enhanced client/customer relations.
Key Performance Areas
- Deliver work activities according to set standards in order to satisfy customers.
- Execute work activities effectively and efficiently in order to maximise financial performance.
- Attend learning initiatives to improve work quality and enhance own skills.
- Own and live up to the company values.
- Execute own work according to set operating procedures, service level agreements, governance, and compliance processes.
- Plan and organise own tasks to ensure performance targets are met and standard operating procedures are adhered to.
- Manage staff, prevent staff shortages, manage penalties and AODs, manage timesheets, invoices, and correspondence relating to Pple staff.
- Manage staff disciplinary hearings, grievances, warnings, injuries on duty, and submission of WCA documents.
- Manage Annual, Sick, Family Responsibility Leave.
- Conduct interviews, screen and recruit staff for clients and the adhoc pool.
- Provide continuous feedback on task delivery to support decision making.
- Receive, record, resolve or escalate and follow up on client/customer queries or bookings and provide regular feedback.
- Serve as the first point of contact for client/customer support by effectively and efficiently resolving queries and requests.
Qualifications Required
- Grade 12 qualification essential.
- Must have a drivers license and own vehicle.
- Bachelor's or equivalent 3-year degree (NQF Level 7).
Skills and Experience Required
- Up to 5 years of experience in a similar environment.
- Presenting and communicating information.
- Writing and reporting.
- Strong Admin Skills and Computer Literate.
- Applying expertise and technology.
- Must have experience of managing 90 staff members.
- Analysing.
- Learning & researching.
- Delivering results and meeting customer expectations.
- Following instructions and procedures.
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