German Client Liaison Specialist
2 weeks ago
At ABC Worldwide, we are seeking a highly skilled German Client Liaison Agent to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional communication and liaison services to our German-speaking clients.
Main Responsibilities:- Provide timely and accurate communication to clients and internal teams
- Confirm jobs according to our company's process and procedures
- Ensure adherence to all production and communication processes
- Complete administrative tasks and documents related to client jobs
- Maintain the highest level of quality production output by adhering to client SLA requirements and internal quality criteria
- Proficiency in Microsoft Office
- Proven experience in customer service roles
- Industry-related knowledge, specifically analytical
- Graphical experience and knowledge advantageous
- Matric | Grade 12 or equivalent qualification
- Ability to meet KPIs as agreed with Line Managers
- Excellent communication skills
- Proficiency in company-specific software
- Strong interpersonal and communication skills
- Proven negotiation skills
- Strong administrative skills
- Strong dedication, self-motivation, self-drive, and self-discipline
- Results-oriented and deadline-driven
- Excellent time management skills
- Attention to detail
- Analytical and graphical approach to document production
- Consistent high level of communication
- Ability to handover jobs without loss of information
- A proactive approach to continual personal development and improvement
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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