German Client Liaison Specialist

2 weeks ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: German Client Liaison Agent

At ABC Worldwide, we are seeking a highly skilled German Client Liaison Agent to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional communication and liaison services to our German-speaking clients.

Main Responsibilities:
  • Provide timely and accurate communication to clients and internal teams
  • Confirm jobs according to our company's process and procedures
  • Ensure adherence to all production and communication processes
  • Complete administrative tasks and documents related to client jobs
  • Maintain the highest level of quality production output by adhering to client SLA requirements and internal quality criteria
Technical Competencies:
  • Proficiency in Microsoft Office
  • Proven experience in customer service roles
  • Industry-related knowledge, specifically analytical
  • Graphical experience and knowledge advantageous
  • Matric | Grade 12 or equivalent qualification
  • Ability to meet KPIs as agreed with Line Managers
  • Excellent communication skills
  • Proficiency in company-specific software
Personal Competencies:
  • Strong interpersonal and communication skills
  • Proven negotiation skills
  • Strong administrative skills
  • Strong dedication, self-motivation, self-drive, and self-discipline
  • Results-oriented and deadline-driven
  • Excellent time management skills
  • Attention to detail
  • Analytical and graphical approach to document production
  • Consistent high level of communication
  • Ability to handover jobs without loss of information
  • A proactive approach to continual personal development and improvement

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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