Internal Sales Business Development Specialist

2 months ago

Johannesburg, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time
Job Title: Internal Sales Business Development – Power Tools

We are seeking a highly motivated and experienced Internal Sales Business Development professional to join our team at Professional Resources Partners Pty Ltd.

Job Summary:

The successful candidate will be responsible for pursuing opportunities for new business, receiving communication from existing and prospective customers, and servicing the needs of our existing customers. They will also be responsible for promoting sales by differentiating our company products and services, and ensuring that customers are fully appraised of all related issues surrounding pricing, products, and delivery.

Key Responsibilities:
  • Pursue opportunities for new business and receive communication from existing and prospective customers.
  • Service the needs of our existing customers and respond to new sales enquiries to support the activities of the external sales team.
  • Promote sales by differentiating our company products and services.
  • Liaise closely with External Sales to ensure regular follow-up on outstanding quotes and orders.
  • Ensure customers are fully appraised of all related issues surrounding pricing, products, and delivery.
  • Review outstanding orders and communicate with customers to ensure they are advised when an order will be overdue.
  • Interact with the Factory and/or Warehouse regarding production progress/stock availability and delivery.
  • Resolve customer complaints by investigating the issue, developing a solution, and making recommendations to management or direct to the customer if appropriate.
  • Monitor the quality of customer service and report problems to External Sales as required.
  • Monitor competition, gather market-place information on pricing, new and existing products, and delivery lead times.
  • Ensure customer information on NAV is complete, including all contacts, and agreed budgets and pricing categories.
  • Understand and implement pricing structure as required.
  • Establish stock availability/pricing and submit quotes to customers.
  • Follow up on quotes submitted to customers as required.
  • Process Sales Orders.
  • Buy-out stock where necessary, ensuring optimal source and cost.
  • Print Packing Instructions or Picking Slips.
  • Print dispatch notes and/or invoices if required.
  • Communicate with other departments and customers as required to ensure orders are executed correctly.
  • All communication to the customer is dealt with by the Internal Sales person. Any relevant information should be copied to the External Salesperson.
  • Do whatever is required to ensure customer satisfaction.
  • Assist Directors in general management as required.
Requirements:
  • Minimum 3 years' experience in a similar position.
  • Knowledge of the products sold by the company.
  • Good communication and computer skills.
  • Ability to effectively communicate with fellow workers to inspire continual quality improvements.
  • Friendly and confident manner with a pleasant disposition.
  • Good communication skills with colleagues and/or customers.

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