Internal Sales Business Development Specialist

5 days ago

Johannesburg, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time
Job Title: Internal Sales Business Development Specialist - Power Tools

We are seeking a highly motivated and experienced Internal Sales Business Development Specialist to join our team at Professional Resources Partners Pty Ltd. As an Internal Sales Business Development Specialist, you will be responsible for pursuing opportunities for new business, receiving communication from existing and prospective customers, and servicing the needs of our existing customers.

Key Responsibilities:
  • Pursue opportunities for new business and develop strategies to increase sales revenue.
  • Receive communication from existing and prospective customers in the form of telephone calls, emails, and visits.
  • Service the needs of our existing customers and respond to new sales enquiries to support the activities of our external sales team.
  • Promote sales by differentiation of our products and services, using our technical and quality departments as required.
  • Liaise closely with our external sales team to ensure regular follow-up on outstanding quotes and orders.
  • Ensure customers are fully appraised of all related issues surrounding pricing, products, and delivery, and that all correspondence from customers is responded to timeously.
  • Review outstanding orders and communicate with customers to ensure that they are advised when an order will be overdue.
  • Interact with our factory and/or warehouse regarding production progress, stock availability, and delivery.
  • Resolve customer complaints by investigating the issue, developing a solution, and making recommendations to management or directly to the customer if appropriate.
  • Monitor the quality of customer service and report problems to our external sales team as required.
  • Monitor competition, gather market information on pricing, new and existing products, and delivery lead times.
  • Ensure that customer information on our NAV system is complete, including all contacts, agreed budgets, and pricing categories.
  • Understand and implement our pricing structure as required.
  • Establish stock availability and pricing, and submit quotes to customers.
  • Follow up on quotes submitted to customers as required.
  • Process sales orders.
  • Buy-out stock where necessary, ensuring optimal source and cost.
  • Print packing instructions or picking slips.
  • Print dispatch notes and/or invoices if required.
  • Communicate with other departments and customers as required to ensure that orders are executed correctly.
  • All communication to the customer is dealt with by the Internal Sales person. Any relevant information should be copied to the External Salesperson.
  • Do whatever is required to ensure customer satisfaction.
  • Assist directors in general management as required.
Requirements:
  • Minimum 3 years' experience in a similar position.
  • Knowledge of our products sold by the company.
  • Good communication and computer skills.
  • Ability to effectively communicate with fellow workers to inspire continual quality improvements.
  • Friendly and confident manner with a pleasant disposition.
  • Good communication skills with colleagues and/or customers.

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