Hotel Booking Coordinator

5 days ago


Pretoria, Gauteng, South Africa Orion Group Full time
Job Description and Requirements
We are looking for a highly skilled Central Reservationist to join our team at Orion Hotels & Resorts (South Africa). The ideal candidate will have a strong background in customer service, experience in hotel operations, and proficiency in hotel booking systems and reservation procedures.

Responsibilities:
  • Manage reservations and bookings for all properties.
  • Provide exceptional customer service to guests.
  • Ensure a seamless booking experience for guests.
  • Work closely with the sales team to promote special offers, packages, and promotions.

Requirements:
  • Grade 12 or equivalent qualification.
  • A tertiary qualification in hospitality or a related field will be an added advantage.
  • Proven experience as a Reservationist, Hotel Receptionist or in a similar customer service role.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail and accuracy in data entry.
  • Ability to multitask, prioritize, and work effectively under pressure.
  • Knowledge of hotel booking systems, reservation procedures, and customer service best practices.
  • Proficiency in Microsoft Office and reservation management software.

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