Reservation Management Specialist
7 days ago
We are seeking a skilled Central Reservationist to join our team at Orion Hotels & Resorts (South Africa). The successful candidate will be responsible for managing reservations and bookings for all our properties, providing exceptional customer service and ensuring a seamless booking experience for our guests.
Key Responsibilities:
- Manage reservations and bookings for all properties.
- Provide exceptional customer service to guests.
- Ensure a seamless booking experience for guests.
- Work closely with the sales team to promote special offers, packages, and promotions.
Requirements:
- Grade 12 or equivalent qualification.
- A tertiary qualification in hospitality or a related field will be an added advantage.
- Proven experience as a Reservationist, Hotel Receptionist or in a similar customer service role.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy in data entry.
- Ability to multitask, prioritize, and work effectively under pressure.
- Knowledge of hotel booking systems, reservation procedures, and customer service best practices.
- Proficiency in Microsoft Office and reservation management software.
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