Customer Service Director
5 days ago
{"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other departments to ensure seamless service delivery.", "ul": [{"li": "Develop and implement customer service policies and procedures to ensure a consistent and high-quality customer experience."}, {"li": "Set and monitor customer service performance metrics and targets."}, {"li": "Oversee the resolution of customer complaints and issues in a timely and effective manner."}, {"li": "Work closely with other departments to ensure a cohesive approach to customer service and to resolve cross-functional issues."}, {"li": "Analyze customer service metrics and customer feedback to identify trends and areas for improvement."}], "h2": "Key Responsibilities", "p": "The Customer Care Manager will be responsible for the following key areas:", "ul": [{"li": "Leadership and Management: Lead, mentor, and develop the customer care team, providing guidance and support to ensure high performance and professional growth."}, {"li": "Customer Service Strategy: Develop and implement customer service policies, procedures, and standards to ensure a consistent and high-quality customer experience."}, {"li": "Issue Resolution: Oversee the resolution of customer complaints and issues in a timely and effective manner."}, {"li": "Cross-Departmental Collaboration: Work closely with other departments to ensure a cohesive approach to customer service and to resolve cross-functional issues."}, {"li": "Performance Analysis: Analyze customer service metrics and customer feedback to identify trends and areas for improvement."}], "h2": "Qualifications", "p": "The ideal candidate will have the following qualifications:", "ul": [{"li": "Bachelor's degree in Business Administration, Management, or a related field."}, {"li": "Minimum of 5 years of experience in customer service, with at least 2 years in a managerial or supervisory role."}], "h2": "Skills", "p": "The successful candidate will possess the following skills:", "ul": [{"li": "Strong leadership and team management skills."}, {"li": "Excellent communication and interpersonal skills."}, {"li": "Ability to handle and resolve conflicts effectively."}, {"li": "Analytical skills to assess performance metrics and customer feedback."}, {"li": "Proficiency in customer service software and tools."}, {"li": "Ability to work collaboratively across departments."}], "h2": "Working Conditions", "p": "The Customer Care Manager will work in a full-time position based in Johannesburg, with occasional travel for training or meetings.", "p": "If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application."}
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Customer Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeThe Customer Service Director at Salt Employee Benefits is responsible for fostering a trusted partnership with clients, driving business growth, and delivering exceptional service. This role requires a proactive approach to understanding client needs, company culture, and market trends.Key Performance Indicators (KPIs) and Business Insights: Develop and...
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Customer Service Director
6 days ago
Johannesburg, Gauteng, South Africa Capital Recruit Full time{"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...
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Customer Service Director
3 days ago
Johannesburg, Gauteng, South Africa Capital Recruit Full time{"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...
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Customer Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa Capital Recruit Full time{"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...
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Customer Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa Initiate International Full timeJob Title: Customer Service ManagerCompany: Initiate InternationalJob Summary:We are seeking an experienced and dynamic Customer Service Manager to lead and inspire our customer service team. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track...
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Customer Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa FOUR POINT 0 Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at FOUR POINT 0. As a key member of our organization, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service and support.Key ResponsibilitiesTeam Leadership: Manage and lead a team of...
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Customer Service Director
2 days ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full timeJob DescriptionBoardroom Appointments is seeking a highly skilled Customer Relations Manager to join our team. As a key member of our organization, you will be responsible for ensuring a consistent, transparent, and high-quality management of the CRM department in the Warehouse and Logistics Services.Key Responsibilities:Take ownership of the end-to-end...
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Customer Service Director
6 days ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full timeKey Responsibilities:As a key member of the Boardroom Appointments team, the successful candidate will be responsible for ensuring a consistent, transparent, and high-quality management of the CRM department in the Warehouse and Logistics Services. This will involve taking ownership of the end-to-end delivery of key strategic reports and being the custodian...
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Associate Director
2 days ago
Johannesburg, Gauteng, South Africa Moody's Full timeAbout the RoleWe are seeking a highly skilled Associate Director to join our Moody's Global Sales and Customer Service Group. As a key member of our team, you will be responsible for managing the full sales lifecycle process of a client account base and growing our existing client relationships into long-term strategic partnerships.Key ResponsibilitiesDrive...
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Customer Service Director
3 weeks ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full timeAbout the Role:We are seeking a highly skilled and experienced professional to join our team at Boardroom Appointments as a Customer Relations Manager. This is a key leadership position that requires a strong background in sales and marketing, as well as excellent communication and administrative skills.Key Responsibilities:Department Management: Oversee the...
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Customer Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeAbout the RoleWe are seeking a skilled and dynamic leader to join our team at Recruitment Dynamix as a Call Centre Manager. As a key member of our organization, you will be responsible for leading a functional team and driving customer experience excellence.Key ResponsibilitiesLeadership and Team Mentorship: Provide guidance and support to team members to...
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Customer Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob DescriptionWe are seeking a skilled and dynamic leader to join our team at Recruitment Dynamix as a Call Centre Manager. The successful candidate will be responsible for leading a functional team and driving business growth through effective leadership and management.Key Responsibilities:Leadership and Team Development: Provide guidance and mentorship to...
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Sales and Customer Experience Director
6 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Sales and Customer Experience DirectorIsilumko Staffing is seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams. As a key member of our team, you will be responsible for ensuring optimal functioning and driving growth to achieve our sales targets.Key Responsibilities:Strategic and Financial:...
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Director of Customer Experience
2 weeks ago
Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full timeJob SummaryThe Director of Customer Experience will be responsible for creating a world-class experience for our clients' customers and clients during every interaction. The ideal candidate will make use of three disciplines to improve customer experiences:Key ResponsibilitiesDevelop and implement customer loyalty management strategies to drive customer...
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Customer Service Director
1 week ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeClient Services ManagerThe Client Services Manager plays a pivotal role in fostering a trusted partnership with our clients at Salt Employee Benefits. This involves taking a proactive approach to understanding the client's business needs and company culture, educating the project team, identifying new business opportunities, and delivering exceptional...
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Sales and Customer Experience Director
6 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Sales and Customer Experience DirectorIsilumko Staffing is seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams. As a key member of our team, you will be responsible for ensuring optimal functioning and driving growth to achieve our sales targets.Key Responsibilities:Align sales targets and...
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Operations Director
2 weeks ago
Johannesburg, Gauteng, South Africa ABC Worldwide Full time{"heading": "Job Title: Operations Director", "subheading": "Join ABC Worldwide as we seek a highly skilled Operations Director to lead our Call Centre Operations.", "description": "As Operations Director, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring that our internal and external clients receive the highest...
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Operations Director
2 weeks ago
Johannesburg, Gauteng, South Africa ABC Worldwide Full time{"title": "Operations Manager - International BPO", "content": "Job PurposeAs a key member of the ABC Worldwide team, you will be responsible for the day-to-day operational management of our Inbound Sales & Service Contact Centre. Your primary focus will be on managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers,...
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Sales Director
2 weeks ago
Johannesburg, Gauteng, South Africa Career Circuit Full timeJob Title: Sales DirectorAbout the Role:We are seeking a highly experienced Sales Director to join our team at Career Circuit. As a Sales Director, you will be responsible for developing and executing strategies to achieve business targets, improving our customer base, and building lasting relationships with clients.Key Responsibilities:Develop and execute...
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Client Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa Ogilvy South Africa Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Service Director to join our team at Ogilvy South Africa. As a key member of our client service team, you will be responsible for delivering exceptional client service and driving business growth.Key ResponsibilitiesClient Management: Develop and maintain strong relationships with mid-level...
