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Customer Service Director

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{"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other departments to ensure seamless service delivery.", "ul": [{"li": "Develop and implement customer service policies and procedures to ensure a consistent and high-quality customer experience."}, {"li": "Set and monitor customer service performance metrics and targets."}, {"li": "Oversee the resolution of customer complaints and issues in a timely and effective manner."}, {"li": "Work closely with other departments to ensure a cohesive approach to customer service and to resolve cross-functional issues."}, {"li": "Analyze customer service metrics and customer feedback to identify trends and areas for improvement."}], "h2": "Key Responsibilities", "p": "The Customer Care Manager will be responsible for the following key areas:", "ul": [{"li": "Leadership and Management: Lead, mentor, and develop the customer care team, providing guidance and support to ensure high performance and professional growth."}, {"li": "Customer Service Strategy: Develop and implement customer service policies, procedures, and standards to ensure a consistent and high-quality customer experience."}, {"li": "Issue Resolution: Oversee the resolution of customer complaints and issues in a timely and effective manner."}, {"li": "Cross-Departmental Collaboration: Work closely with other departments to ensure a cohesive approach to customer service and to resolve cross-functional issues."}, {"li": "Performance Analysis: Analyze customer service metrics and customer feedback to identify trends and areas for improvement."}], "h2": "Qualifications", "p": "The ideal candidate will have the following qualifications:", "ul": [{"li": "Bachelor's degree in Business Administration, Management, or a related field."}, {"li": "Minimum of 5 years of experience in customer service, with at least 2 years in a managerial or supervisory role."}], "h2": "Skills", "p": "The successful candidate will possess the following skills:", "ul": [{"li": "Strong leadership and team management skills."}, {"li": "Excellent communication and interpersonal skills."}, {"li": "Ability to handle and resolve conflicts effectively."}, {"li": "Analytical skills to assess performance metrics and customer feedback."}, {"li": "Proficiency in customer service software and tools."}, {"li": "Ability to work collaboratively across departments."}], "h2": "Working Conditions", "p": "The Customer Care Manager will be based in Johannesburg and may require occasional travel for training or meetings.", "p": "If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application."}