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Client Service Director

2 months ago

Johannesburg, Gauteng, South Africa Ogilvy South Africa Full time
About the Role

We are seeking a highly skilled and experienced Client Service Director to join our team at Ogilvy South Africa. As a key member of our client service team, you will be responsible for delivering exceptional client service and driving business growth.

Key Responsibilities
  • Client Management: Develop and maintain strong relationships with mid-level clients, understanding their business needs and delivering tailored solutions.
  • Team Leadership: Lead and motivate a team of account managers, providing guidance and support to ensure seamless client service delivery.
  • Business Development: Identify new business opportunities and develop strategies to drive growth and revenue.
  • Strategic Planning: Collaborate with the creative and strategy teams to develop and implement effective marketing strategies that meet client objectives.
  • Project Management: Oversee the development and delivery of marketing campaigns, ensuring timely and within-budget execution.
  • Client Reporting: Provide regular reporting and insights to clients, highlighting campaign performance and areas for improvement.
  • Industry Knowledge: Stay up-to-date with industry trends and developments, applying this knowledge to drive innovative solutions for clients.
Requirements
  • 4-6 years of experience in a client service or business development role, preferably in a marketing or advertising agency.
  • Demonstrable knowledge of client and agency operations, including a working understanding of Ogilvy's matrix of disciplines and capabilities.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
  • Proven track record of driving business growth and delivering exceptional client service.
  • Ability to think strategically and develop innovative solutions to meet client objectives.