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Customer Service Director

2 months ago

Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time
About the Role

We are seeking a skilled and dynamic leader to join our team at Recruitment Dynamix as a Call Centre Manager. As a key member of our organization, you will be responsible for leading a functional team and driving customer experience excellence.

Key Responsibilities
  • Leadership and Team Mentorship: Provide guidance and support to team members to ensure they have the skills and knowledge needed to excel in their roles.
  • Training and Development: Design and deliver training programs to enhance the skills and knowledge of team members.
  • Coaching and Performance Management: Regularly coach and provide feedback to team members to ensure they are meeting performance expectations.
  • Administration and Call Monitoring: Ensure accurate and timely completion of administrative tasks and monitor call quality to ensure exceptional customer service.
  • Team Building and Supervision: Foster a positive and inclusive team culture and provide guidance and support to team leaders.
  • Record Keeping and Reporting: Maintain accurate and up-to-date records and reports to ensure compliance and inform business decisions.
  • Individual Support and Development: Provide individualized support and development opportunities to team members to ensure they have the skills and knowledge needed to succeed.
  • Interviewing and Hiring: Participate in the interviewing and hiring process to ensure the best candidates are selected for the team.