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Director of Customer Experience

2 months ago

Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

Job Summary

The Director of Customer Experience will be responsible for creating a world-class experience for our clients' customers and clients during every interaction. The ideal candidate will make use of three disciplines to improve customer experiences:

Key Responsibilities

  • Develop and implement customer loyalty management strategies to drive customer retention and growth.
  • Lead the development of customer relationship management initiatives to foster strong relationships with clients and their customers.
  • Design and execute customer value management programs to maximize customer lifetime value.

Requirements

  • Strong understanding of telecommunications and e-commerce operations.
  • 7-10 years of experience in marketing and customer strategy, or trade marketing, managing direct-to-consumer programs including CRM, loyalty customer programs, customer promotions, and other relevant experience driving customer lifetime value in both digital and traditional areas.
  • Experience in building co-marketing partnership plans will be advantageous.
  • Multifunctional experience within marketing and sales to ensure rollout plan adoption and plan integration.
  • Proficient with PowerPoint, Excel, Word, and MS Project.
  • Relevant qualifications will be advantageous.

What We Offer

Empire Recruitment is a leading recruitment agency that offers a dynamic and challenging work environment. We are committed to helping our clients find the best talent in the industry.