Customer Service Director

1 week ago


Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

About the Role:

We are seeking a highly skilled and experienced professional to join our team at Boardroom Appointments as a Customer Relations Manager. This is a key leadership position that requires a strong background in sales and marketing, as well as excellent communication and administrative skills.

Key Responsibilities:

  • Department Management: Oversee the day-to-day operations of the CRM department, ensuring a consistent and high-quality management of customer relationships.
  • Strategic Reporting: Take ownership of key strategic reports, providing insights and recommendations to drive business growth and improvement.
  • Process Improvement: Identify areas for improvement in sales administration functions and implement changes to enhance operations, reduce costs, and improve customer service.
  • Communication: Develop and maintain strong relationships with customers, stakeholders, and internal teams to ensure seamless communication and coordination.

Requirements:

  • Minimum 5 years of sales and marketing experience in a business-to-business environment, with a background in logistics and/or warehousing being an advantage.
  • Excellent communication and interpersonal skills.
  • Advanced MS Office skills.


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