Retail Branch Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Green Marble Recruitment Consultants Full time
Retail Branch Manager Job Description

Green Marble Recruitment Consultants is seeking a highly skilled and motivated Retail Branch Manager to lead our team in delivering exceptional customer service and achieving business growth.

Key Responsibilities:

Leadership and Team Development
  • Lead and motivate a team of sales associates, customer service representatives, and support staff to achieve sales targets and provide excellent customer service.
  • Set clear performance goals, conduct regular performance reviews, and provide guidance to enhance team performance and cohesion.
  • Develop and implement training programs to improve sales skills, customer service, and product knowledge.
Operational Excellence
  • Oversee daily operations of the branch, including inventory management, sales, customer service, and maintenance.
  • Ensure efficient store layout and product displays that maximize customer engagement and sales.
  • Identify, evaluate, and manage strategic risks and opportunities.
  • Ensure compliance with company and industry policies and procedures.
Customer Experience
  • Champion a customer-centric approach, ensuring that all customers receive exceptional service and have a memorable shopping experience.
  • Handle escalated customer concerns and feedback, striving for swift resolution and customer satisfaction.
Business Development
  • Develop and execute strategies to achieve sales targets and drive revenue growth.
  • Identify market trends and customer preferences to introduce new products and promotions that align with customer needs.

Requirements:

  • 3-5 years of experience in retail management, preferably in the hunting and outdoor industry.
  • Proven leadership and team-building skills, with the ability to inspire and motivate others.
  • Fully bilingual in both English and Afrikaans.
  • Excellent interpersonal and communication skills.
  • Proficiency in financial management, budgeting, and reporting.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to Green Marble Recruitment Consultants.



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