Retail Branch Manager
2 months ago
Green Marble Recruitment Consultants is seeking a highly skilled and motivated Retail Branch Manager to lead our team in delivering exceptional customer service and achieving business growth.
Key Responsibilities:
Leadership and Team Development- Lead and motivate a team of sales associates, customer service representatives, and support staff to achieve sales targets and provide excellent customer service.
- Set clear performance goals, conduct regular performance reviews, and provide guidance to enhance team performance and cohesion.
- Develop and implement training programs to improve sales skills, customer service, and product knowledge.
- Oversee daily operations of the branch, including inventory management, sales, customer service, and maintenance.
- Ensure efficient store layout and product displays that maximize customer engagement and sales.
- Identify, evaluate, and manage strategic risks and opportunities.
- Ensure compliance with company and industry policies and procedures.
- Champion a customer-centric approach, ensuring that all customers receive exceptional service and have a memorable shopping experience.
- Handle escalated customer concerns and feedback, striving for swift resolution and customer satisfaction.
- Develop and execute strategies to achieve sales targets and drive revenue growth.
- Identify market trends and customer preferences to introduce new products and promotions that align with customer needs.
Requirements:
- 3-5 years of experience in retail management, preferably in the hunting and outdoor industry.
- Proven leadership and team-building skills, with the ability to inspire and motivate others.
- Fully bilingual in both English and Afrikaans.
- Excellent interpersonal and communication skills.
- Proficiency in financial management, budgeting, and reporting.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
How to Apply:
Please submit your application, including your resume and a cover letter, to Green Marble Recruitment Consultants.
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