Branch Management Professional
1 week ago
At Isilumko Staffing, we are seeking a highly skilled Branch Manager to oversee the operations of our auction branch. As a key member of our team, you will be responsible for driving sales growth, managing branch employees, and ensuring exceptional customer service.
Key Responsibilities:- Operational Management
- Oversee branch operations to ensure seamless internal and external customer service.
- Maintain well-organized stock with minimal damages or theft.
- Manage stock accurately, completing checklists and capturing data in the SMD Operating System.
- Ensure proper placement of stock in designated areas.
- Strategic Implementation
- Analyze business information from dashboards and reports to inform action plans aligned with our business strategy.
- Implement and manage action plans based on analysis of various reports related to outstanding 360 visual transactions, parts removal, asset types captured, inter-warehouse movements, checklists completion, and yard space.
- Sales Management
- Oversee auction preparation and delivery to minimize complaints and meet recovery targets.
- Maintain high starting ratios of vehicles for optimal recovery.
- Manage all sales recoveries and cancellations to meet required targets.
- Implement practices to ensure auction standards are met and address any issues promptly.
- Respond to customer queries promptly to generate income-generating resolutions.
- Procure vehicles to sell on the SMD platform, meeting set targets.
- People Management
- Manage the branch workforce, ensuring optimal performance, attendance, and internal customer service.
- Collaborate with Human Capital Department to manage all "people" related areas effectively.
- Lead in accordance with the Worldwide Code of Conduct and Value Proposition.
- Adapt management style to accommodate a diverse group of employees.
- Query Management
- Act as the liaison for SMD, assisting internal and external customers with any branch-related queries.
- Collaborate with inter-departmental teams to decrease sales cancellations and assist with investigations.
- Compliance
- Ensure compliance, especially Health and Safety measures, within the branch.
- Report and investigate incidents of theft, missing parts, and additional damages promptly.
- Adhere to FIC and POPIA Compliance at all times.
- Academic Qualifications
- MATRIC CERTIFICATE
- BUSINESS MANAGEMENT OR RELATED TERTIARY EDUCATION
- FORKLIFT DRIVER'S LICENSE
- DRIVER'S LICENSE
- ADVANTAGEOUS: MIBCO BARGAINING COUNCIL
- Work Experience
- MINIMUM OF 3 YRS' SUPERVISORY EXPERIENCE
- PROVEN TRACK RECORD OF DRIVING VEHICLE SALES
- OPERATIONS OVERSIGHT EXPERIENCE
- EXPERIENCE PULLING DIVERSE TEAMS TOGETHER TO REACH BUSINESS GOALS
- COMFORTABLE WORKING IN AN EXTERNAL ENVIRONMENT IN VARIED WEATHER CONDITIONS
- SALVAGE INDUSTRY EXPERIENCE
- ADVANTAGEOUS: PROVEN TRACK RECORD OF WORKING WITHIN CROSS-FUNCTIONAL TEAMS, INSURANCE BACKGROUND, MANAGEMENT EXPERIENCE
- Knowledge and Skills
- VEHICLE CODES AND DESCRIPTIONS
- PRACTICES OF MANAGEMENT
- HEALTH AND SAFETY COMPLIANCE
- EXISTING STANDARD OPERATING PROCEDURES
- SMD AND BARLOWORLD RELATED POLICIES AND PROCEDURES
We offer a competitive salary of R450,000 - R550,000 per annum, depending on experience, as well as a benefits package including medical aid, retirement annuity, and annual leave.
This is an excellent opportunity for a motivated and experienced professional to join our team and contribute to our success.
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