Lead Retail Operations Manager Johannesburg

2 days ago


Johannesburg, Gauteng, South Africa The HR Company Full time
Job Summary:

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at The HR Company in Johannesburg. This is an exciting opportunity for a seasoned professional to lead our retail operations and drive business growth.

About the Role:
  • This position will be responsible for managing the day-to-day operations of our retail branches, ensuring seamless execution of sales, stock management, and customer service initiatives.
  • The ideal candidate will have a strong background in retail management, with a minimum of 5 years of experience in a similar role.
Key Responsibilities:
  1. Sales Management: Achieve key branch KPIs in respect of sales, stock level, staff performance, order management, general administration, and supply chain management.
  2. Staff Performance Management: Manage staff performance across all departments, including job performance, discipline, training, attendance, and staff morale.
  3. Stock Control: Conduct daily and monthly stock counts, report on stock shortages and discrepancies, and resolve issues related to receiving and delivery.
  4. Export Handling: Handle all exports, including relevant paperwork and export documentation.
  5. Operational Procedures: Follow general operational procedures and health and safety rules and standards.
  6. Customer Service: Manage quotations, handle customer complaints, provide accurate technical advice, and ensure warranty information and manufacturing specifications are communicated to customers.
  7. Branch Administration: Manage cash, debtors, and creditors, complete sale documentation according to policy, and lodge it with HQ, handle expense claims and IBTs.
Requirements:
  • Bachelor's degree or equivalent qualification.
  • Minimum 5 years of experience in retail branch management.
  • Excellent customer service and communication skills.
  • Valid driver's license.
  • Computer literate: MS Office.
  • Leadership skills and results orientation.
What We Offer:
  • An attractive salary package, estimated to be around R650,000 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and experienced retail operations manager looking for a new challenge, please submit your application, including your CV and cover letter, to [insert contact details].



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