Retail Operations Director

1 month ago


Johannesburg, Gauteng, South Africa Cash Crusaders Retail (Pty) Ltd Full time
About the Role

This leadership position demands hands-on experience, a proactive approach, and the determination to drive business growth. As Retail Operations Director at Cash Crusaders Retail (Pty) Ltd, you will be responsible for leading by example to deliver exceptional results.

Key Responsibilities:

  • Lead and Mentor Teams: Oversee Area Managers and store management teams, ensuring alignment with company objectives and driving performance improvement.
  • Data-Driven Decision Making: Analyze large datasets to identify business priorities and create actionable plans to address challenges and optimize store performance.
  • Culture of Development: Promote a coaching leadership style, cultivating a culture of development and growth within the organization.
  • Talent Development: Identify and nurture talent, fostering a learning environment where employees are continuously developed for career progression.
  • Operational Management: Manage operational complexity effectively, taking ultimate responsibility for up to 50 stores.
  • Communication: Serve as a liaison between stores and the corporate board, ensuring seamless communication and alignment of strategies.

Minimum Requirements:

  • Retail Leadership Experience: A minimum of 5-7 years in senior retail management, overseeing multi-unit operations.
  • Education: Bachelor's Degree in Business Administration, Retail Management, or a related field (an MBA or equivalent is advantageous).
  • Entrepreneurial Mindset: A demonstrated ability to take ownership, innovate, and implement changes as though running your own business.
  • Success Track Record: Demonstrated success in achieving profitability targets and implementing operational improvements.
  • Analytical Expertise: Proficient in analyzing and interpreting business data to drive results.
  • Leadership Skills: Proven ability to lead diverse teams, develop talent, and implement a coaching style of leadership.
  • Emotional Intelligence: Strong interpersonal and communication skills with the ability to manage relationships across various levels.
  • Organizational Agility: Experience managing multiple priorities in a fast-paced, dynamic retail environment.

Salary Estimate: R600,000 - R900,000 per annum, depending on experience and qualifications.



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