Retail Operations Director

3 weeks ago


Johannesburg, Gauteng, South Africa Cash Crusaders Retail (Pty) Ltd Full time

About Cash Crusaders Retail (Pty) Ltd

We are seeking a highly skilled and experienced Retail Operations Director to lead our retail operations team. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences across our stores.

Key Responsibilities:
  • Leadership and Development
    • Lead, mentor, and oversee Area Managers and store management teams to ensure alignment with company objectives.
    • Cultivate a culture of development and growth within the organization by promoting coaching leadership styles.
  • Operational Excellence
    • Analyze large datasets to identify business priorities and create actionable plans to address challenges and optimize store performance.
    • Manage operational complexity effectively, taking ultimate responsibility for up to 50 stores.
  • Communication and Collaboration
    • Serve as a liaison between stores and the corporate board, ensuring seamless communication and alignment of strategies.
    • Foster strong, trust-based relationships with store staff and management, facilitating collaboration to meet objectives.

Requirements:

  • Proven Experience
    • A minimum of 5-7 years in senior retail management, overseeing multi-unit operations.
  • Education and Skills
    • Bachelor's Degree in Business Administration, Retail Management, or a related field (an MBA or equivalent is advantageous).
    • Entrepreneurial mindset with a proven ability to take ownership, innovate, and implement changes as though running your own business.
    • Demonstrated success in achieving profitability targets and implementing operational improvements.
    • Strong analytical expertise, proficient in analyzing and interpreting business data to drive results.
  • Leadership and Interpersonal Skills
    • Proven ability to lead diverse teams, develop talent, and implement a coaching style of leadership.
    • High emotional intelligence with strong interpersonal and communication skills to manage relationships across various levels.
  • Organizational Agility
    • Experience managing multiple priorities in a fast-paced, dynamic retail environment.

Salary Range: R1,200,000 - R1,800,000 per annum, depending on experience. We offer a comprehensive benefits package, including medical aid, retirement funding, and generous leave entitlements.



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