Current jobs related to Client Services Team Lead - Cape Town, Western Cape - The Recruitment Council
-
Customer Service Team Lead
2 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeService Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...
-
Client Relations Lead
4 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob DescriptionLeverage your expertise as a Client Relations Lead at Lead Generation Group to deliver exceptional results.You will be responsible for resolving complex client complaints and enhancing customer satisfaction.About the Role:Resolve escalated client complaints and maintain high-quality relationships.Develop and implement strategies to reduce...
-
Client Support Operations Lead
3 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob DescriptionWe are seeking a dedicated Customer Experience Management Director to lead our customer support team in delivering top-tier service. As the Client Support Operations Lead, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Team Leadership and Mentorship: Serve as the...
-
Client Services Team Lead
7 hours ago
Cape Town, Western Cape, South Africa The Recruitment Council Full timeAbout the RoleThe Recruitment Council is seeking a skilled Client Services Team Lead to join our team. As a key member of our organization, you will play a vital role in minimising financial and reputational risk exposure related to administration functions for internal and external stakeholders.Key ResponsibilitiesRelationship Building: Develop strong...
-
Service Delivery and Quality Assurance Lead
2 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeLead Generation ManagerJob Title: Lead Generation ManagerDescription:We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.Main Objectives:To develop and implement strategies to reduce...
-
Client Support Manager
3 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob SummaryWe are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...
-
Service Team Lead
3 days ago
Cape Town, Western Cape, South Africa Nedbank Namibia Full timeJob OverviewNedbank Namibia seeks a skilled Service Team Lead to deliver exceptional client services and manage service capacity.The ideal candidate will have 3-6 years of banking experience, strong coaching skills, and the ability to drive business growth through service excellence. Key ResponsibilitiesClient EngagementIdentify and support service...
-
Team Lead
4 days ago
Cape Town, Western Cape, South Africa The Recruitment Council Full timeWe are seeking a highly motivated and experienced Team Lead - Client Operations to join our team at The Recruitment Council. As a key member of our Client Services department, you will play a crucial role in ensuring the minimization of financial and reputational risk exposure relating to administration functions for internal and external stakeholders within...
-
Client Advocacy Manager
4 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeEscalation Resolution SpecialistLead Generation Group is seeking a skilled Escalation Resolution Specialist to resolve escalated client complaints and issues.Key Responsibilities:Resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging...
-
Team Leader Client Services
11 hours ago
Cape Town, Western Cape, South Africa The Recruitment Council Full timeOur client who is a leading Asset Management company is looking for the right individual to take on the role of Team Leader for Client Services, in which they would minimise financial and reputational risk exposure relating to administration functions for internal and external stakeholders within the company through enabling others.Job Responsibilities:Build...
-
Support Team Manager
3 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeLead Generation GroupWe are a leading provider of innovative solutions to help businesses grow. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.Job DescriptionAs the Client Support Operations Lead, you will play a key role in shaping our customer support strategy and driving team performance. Your...
-
Lead Generation Manager
2 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeCustomer Service Team Lead - Job DescriptionJob Title: Customer Service Team LeadDescription:In this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Leading the team to develop and implement process improvements to drive efficiency and...
-
Escalation Resolution Lead
4 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeComplaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...
-
Service Delivery Leadership Role
3 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeAbout This OpportunityWe are seeking a highly skilled Service Delivery Leadership professional to join our team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service and driving business growth.The ideal candidate should have strong leadership, communication, and...
-
Client Satisfaction Officer
2 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeRequirementsTo be successful in this role, you will need:Strong de-escalation techniques and conflict resolution skillsA thorough understanding of company policies and proceduresExcellent communication and interpersonal skillsAbility to maintain accurate records of all escalations and resolutionsAbility to prepare and present regular reports on escalation...
-
Team Lead for Pharmacy Services
4 days ago
Cape Town, Western Cape, South Africa Shoprite Group of Companies Full timeShoprite Group of Companies is seeking a highly skilled Team Lead for Pharmacy Services to lead our pharmacy team. This role will be responsible for ensuring the smooth operation of our pharmacies, providing excellent customer service, and achieving business objectives.ResponsibilitiesTeam Management: Lead, develop, and motivate a team of pharmacy...
-
Complaint Management Lead
2 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeKey ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...
-
Customer Service Team Lead
7 days ago
Cape Town, Western Cape, South Africa WNS Limited Full timeWe're seeking a Customer Service Team Lead to join our team at WNS Limited. As a key member of our leadership group, you will be responsible for driving performance and achieving agreed-upon Key Performance Indicators (KPIs) while fostering a positive and people-focused team environment.About the RoleThis is an exciting opportunity for a results-driven...
-
Escalations Manager Lead
4 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeThe Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client satisfaction,...
-
Lead Resolution and Compliance Officer
4 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeLead Resolution and Compliance OfficerAs a Lead Resolution and Compliance Officer at Lead Generation Group, you will be responsible for ensuring compliance with company policies and procedures while resolving client complaints.Your expertise in de-escalation techniques and conflict resolution will be invaluable in this role.About the Position:Ensure...
Client Services Team Lead
2 weeks ago
The Recruitment Council is a leading asset management company seeking a highly skilled Team Leader for Client Services. This role offers a unique opportunity to take ownership of administrative functions and make a tangible impact on the company's success.
Job DescriptionThis is a challenging and rewarding role that requires a strong focus on customer satisfaction, risk management, and teamwork. The successful candidate will have experience in people management, financial risk, and process management.
Required Skills and Qualifications- National Diploma in Financial Management or equivalent qualification
- 2-3 years of experience in people management and risk management
- Excellent communication and interpersonal skills
- Ability to build strong relationships with stakeholders
- Knowledge of business administration, client service management, and project management principles
The Recruitment Council offers a competitive salary package, including benefits such as medical aid, retirement fund contributions, and career development opportunities.