Service Team Lead

Service Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...

**Job Overview:**We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed...

Lead Generation ManagerJob Title: Lead Generation ManagerDescription:We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.Main Objectives:To develop and implement strategies to reduce...

Customer Service Team Lead - Job DescriptionJob Title: Customer Service Team LeadDescription:In this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Leading the team to develop and implement process improvements to drive efficiency and...

Shoprite Group of Companies is seeking a highly skilled Team Lead for Pharmacy Services to lead our pharmacy team. This role will be responsible for ensuring the smooth operation of our pharmacies, providing excellent customer service, and achieving business objectives.ResponsibilitiesTeam Management: Lead, develop, and motivate a team of pharmacy...

Lead Generation GroupWe are a leading provider of innovative solutions to help businesses grow. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.Job DescriptionAs the Client Support Operations Lead, you will play a key role in shaping our customer support strategy and driving team performance. Your...

About the RoleWe are looking for a seasoned Team Leader to join our customer service team at Trending Talent Solutions. As a key member of our leadership team, you will be responsible for leading, coaching, and managing the performance management of our agents.Responsibilities:Lead the team in achieving exceptional customer service standards through...

Tower Group South Africa (PTY) Ltd is a leading provider of customer service solutions in the telecommunications industry. As a Customer Service Team Lead, you will be responsible for managing a team of customer service representatives and driving exceptional operational performance.You will oversee various functions such as coaching and developing the team,...

Key ResponsibilitiesThe successful candidate will lead, mentor, and motivate teams, promoting a positive work environment and fostering professional development. They will oversee the planning, execution, and quality assurance of field service projects, including installations, upgrades, maintenance, and repairs of ICT systems. The manager will also optimize...

Job DescriptionWe are seeking a dedicated Customer Experience Management Director to lead our customer support team in delivering top-tier service. As the Client Support Operations Lead, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Team Leadership and Mentorship: Serve as the...

Lead Generation Manager Job DescriptionWe are seeking a seasoned Lead Generation Manager to join our team at Lead Generation Group. In this critical role, you will be responsible for managing a team of business development professionals to achieve lead generation targets.The successful candidate will have a strong background in lead generation or sales, with...

About This OpportunityWe are seeking a highly skilled Service Delivery Leadership professional to join our team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service and driving business growth.The ideal candidate should have strong leadership, communication, and...

**About the Role:**The Lead Generation Group is seeking a seasoned Client Support Manager to spearhead our customer support team. As the Client Support Manager, you will be responsible for driving team performance, identifying areas for improvement, and ensuring seamless issue resolution.Main Responsibilities:Provide expert guidance and mentorship to support...

Retail and Customer Service ExpertiseThis leading retail company is seeking an experienced Branch Supervisor and/or future Branch Manager to lead our Cape Town branch team. In this role, you will be responsible for overseeing branch operations, managing staff, and driving sales growth.Main Responsibilities:Supervise and manage a team of 8 staff members,...

Job Title: Business Development LeadAt Lead Generation Group, we are committed to delivering exceptional results for our clients. We are seeking a skilled Business Development Lead to join our team and help drive growth.The successful candidate will have a proven track record in lead generation or sales, with a strong understanding of the legal industry....

Digital Marketing Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob Title: Digital Marketing LeadAs a key member of the Lead Generation Group team, you will play a critical role in driving lead generation through paid search advertising. This is an exciting opportunity to join our dynamic team and contribute to the success...

Join our innovative team at Lead Generation Group and take on the exciting challenge of a Lead Generation Specialist.In this pivotal role, you'll play a key part in driving client satisfaction and growth through effective lead generation strategies.With your expertise in managing client relationships and developing targeted campaigns, you'll be instrumental...

About the RoleThe Recruitment Council is seeking a skilled Client Services Team Lead to join our team. As a key member of our organization, you will play a vital role in minimising financial and reputational risk exposure related to administration functions for internal and external stakeholders.Key ResponsibilitiesRelationship Building: Develop strong...

Complaint Management Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Escalations Specialist LeadDescriptionKey ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...