Client Service Team Lead

Service Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...

Client Satisfaction Lead - Job DescriptionWe are seeking an experienced Client Satisfaction Lead to join our team in Cape Town at Lead Generation Group.The successful candidate will play a critical role in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Responsibilities:Manage and resolve escalated...

Job DescriptionLeverage your expertise as a Client Relations Lead at Lead Generation Group to deliver exceptional results.You will be responsible for resolving complex client complaints and enhancing customer satisfaction.About the Role:Resolve escalated client complaints and maintain high-quality relationships.Develop and implement strategies to reduce...

Job DescriptionWe are seeking a dedicated Customer Experience Management Director to lead our customer support team in delivering top-tier service. As the Client Support Operations Lead, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Team Leadership and Mentorship: Serve as the...

Lead Generation ManagerJob Title: Lead Generation ManagerDescription:We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.Main Objectives:To develop and implement strategies to reduce...

Lead Generation SpecialistThis is an exciting opportunity to work with our Sales and Marketing Team as a Lead Generation Specialist at Lead Generation Group in Cape Town.You will play a crucial role in generating new business leads and contributing to the team's success.About the Job:We need someone who can develop and execute effective sales plans to drive...

Job SummaryWe are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...

Job OverviewNedbank Namibia seeks a skilled Service Team Lead to deliver exceptional client services and manage service capacity.The ideal candidate will have 3-6 years of banking experience, strong coaching skills, and the ability to drive business growth through service excellence. Key ResponsibilitiesClient EngagementIdentify and support service...

We are seeking a highly motivated and experienced Team Lead - Client Operations to join our team at The Recruitment Council. As a key member of our Client Services department, you will play a crucial role in ensuring the minimization of financial and reputational risk exposure relating to administration functions for internal and external stakeholders within...

Escalation Resolution SpecialistLead Generation Group is seeking a skilled Escalation Resolution Specialist to resolve escalated client complaints and issues.Key Responsibilities:Resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging...

Lead Generation GroupWe are a leading provider of innovative solutions to help businesses grow. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.Job DescriptionAs the Client Support Operations Lead, you will play a key role in shaping our customer support strategy and driving team performance. Your...

Customer Service Team Lead - Job DescriptionJob Title: Customer Service Team LeadDescription:In this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Leading the team to develop and implement process improvements to drive efficiency and...

About This OpportunityWe are seeking a highly skilled Service Delivery Leadership professional to join our team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service and driving business growth.The ideal candidate should have strong leadership, communication, and...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

Job Summary:We're looking for a seasoned professional to fill the role of Support Team Manager. This is an exciting opportunity to join our dynamic team at Lead Generation Group and drive our customer support operations forward.The successful candidate will be responsible for leading and mentoring our support team, ensuring they meet key performance...

RequirementsTo be successful in this role, you will need:Strong de-escalation techniques and conflict resolution skillsA thorough understanding of company policies and proceduresExcellent communication and interpersonal skillsAbility to maintain accurate records of all escalations and resolutionsAbility to prepare and present regular reports on escalation...

Shoprite Group of Companies is seeking a highly skilled Team Lead for Pharmacy Services to lead our pharmacy team. This role will be responsible for ensuring the smooth operation of our pharmacies, providing excellent customer service, and achieving business objectives.ResponsibilitiesTeam Management: Lead, develop, and motivate a team of pharmacy...

Key ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...

About the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key performance indicators.You'll be responsible for optimizing support processes, implementing best practices, and...

We're seeking a Customer Service Team Lead to join our team at WNS Limited. As a key member of our leadership group, you will be responsible for driving performance and achieving agreed-upon Key Performance Indicators (KPIs) while fostering a positive and people-focused team environment.About the RoleThis is an exciting opportunity for a results-driven...