Current jobs related to Support Team Manager Role - Cape Town, Western Cape - Lead Generation Group

  • Support Team Member

    4 days ago

    Cape Town, Western Cape, South Africa SWATX Full time

    About This RoleWe are looking for a Support Team Member to join our SWATX team. In this role, you will be responsible for delivering exceptional customer service and support through various channels.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Provide accurate and up-to-date information...

  • Support Team Manager

    3 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation GroupWe are a leading provider of innovative solutions to help businesses grow. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.Job DescriptionAs the Client Support Operations Lead, you will play a key role in shaping our customer support strategy and driving team performance. Your...

  • Field Operations Manager

    1 day ago

    Cape Town, Western Cape, South Africa Mobile Support Solutions Full time

    About the RoleMobile Support Solutions is seeking an experienced Field Operations & Knowledge Coordinator to support the development, integration, and management of our knowledgebase within technology management. The ideal candidate will be responsible for ensuring a structured, secure, and accessible repository of Standard Operating Procedures (SOPs),...

  • Support Team Associate

    3 days ago

    Cape Town, Western Cape, South Africa RELX Full time

    IntroductionWelcome to LexisNexis Legal & Professional, where we empower clients to succeed through innovative solutions and expertise. As a Support Consultant, you'll play a crucial role in delivering exceptional customer experiences across multiple channels.ResponsibilitiesRespond to client queries and resolve issues promptlyAnalyze and troubleshoot...

  • Technology Management Associate

    1 day ago

    Cape Town, Western Cape, South Africa Mobile Support Solutions Full time

    About Mobile Support SolutionsAs a leading provider of technology management services, Mobile Support Solutions is committed to delivering exceptional solutions to our clients. We're seeking an experienced Field Operations & Knowledge Coordinator to support the development, integration, and management of our knowledgebase within technology management.Job...

  • Operations Support Team Lead

    2 days ago

    Cape Town, Western Cape, South Africa Lulalend Full time

    Job title: Operations Support Team LeadReporting to: Head of SalesLocation: Cape TownALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETSWHAT WE DOLula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better,...

  • Technical Support Leadership Role

    4 days ago

    Cape Town, Western Cape, South Africa SupportYourApp Full time

    Job Description SummaryThis role involves leading a team of technical support specialists, providing guidance, training, and feedback to ensure exceptional customer experiences.As a Team Lead, you will be responsible for setting objectives, communicating expectations, and resolving issues proactively.You will also identify areas for improvement and implement...

  • Financial Support Specialist Role

    7 days ago

    Cape Town, Western Cape, South Africa Western Cape Full time

    We are seeking a highly skilled individual to fill the role of Financial Support Specialist in our department.About the RoleThis is an exciting opportunity for someone who enjoys working with numbers and has excellent communication skillsKey TasksAssist in preparing financial reports and statementsCollaborate with team members to achieve departmental...

  • Management Role

    2 days ago

    Cape Town, Western Cape, South Africa ProDevelopment Group Full time

    ProDevelopment Group is seeking a highly skilled and experienced General Manager to lead one of our vibrant locations. As a key member of our team, you will be responsible for delivering exceptional guest experiences and driving business success.The ideal candidate will possess a strong background in the hospitality industry, with a proven track record in...

  • Administrative Support Team Member

    3 days ago

    Cape Town, Western Cape, South Africa Best10 Full time

    At Best10, we are passionate about helping individuals achieve their health and wellness goals. Our team of experts works closely with clients to create customized plans that cater to their unique needs.We are seeking a highly organized and detail-oriented Administrative Support Team Member to join our team. The successful candidate will be responsible for...

  • Customer Care Support Team Lead

    6 days ago

    Cape Town, Western Cape, South Africa Ello Technology SA Full time

    Cape Town, South Africa | Posted on 01/08/2025The Team Lead is pivotal in guiding the support engineering team to deliver exceptional technical support, effectively manage significant customer-centric projects, and drive customer satisfaction and retention. This role now includes enhanced collaboration with Customer Care Account Managers, a structured...

  • Customer Care Support Team Lead

    3 days ago

    Cape Town, Western Cape, South Africa Ello Technology SA Full time

    Cape Town, South Africa | Posted on 01/08/2025The Team Lead is pivotal in guiding the support engineering team to deliver exceptional technical support, effectively manage significant customer-centric projects, and drive customer satisfaction and retention. This role now includes enhanced collaboration with Customer Care Account Managers, a structured...

  • Customer Support Engineering Team Director

    2 days ago

    Cape Town, Western Cape, South Africa Ello Technology SA Full time

    Career OverviewEllo Technology SA is seeking a highly skilled Technical Support Leadership Specialist to join our team as the Customer Support Engineering Team Director. This pivotal role requires exceptional leadership, strategic thinking, and customer-centric approach.Main ResponsibilitiesStrategic Collaboration: Collaborate with Customer Care Account...

  • Knowledge Coordinator Specialist

    1 day ago

    Cape Town, Western Cape, South Africa Mobile Support Solutions Full time

    About UsMobile Support Solutions is a leading provider of technology management services, and we're looking for an exceptional Field Operations & Knowledge Coordinator to join our team. As a key member of our operations team, you'll play a vital role in supporting the development and implementation of our knowledgebase.Job DescriptionSupport the development...

  • Support Specialist for Executive Team

    5 days ago

    Cape Town, Western Cape, South Africa Ello Technology SA Full time

    Job DescriptionEllo Technology SA is seeking a highly motivated Strategic Operations Coordinator to join our team.In this role, you will be responsible for:Developing and implementing operational strategiesCoordinating projects and initiativesProviding administrative support to senior leadersAnalyzing data and making informed decisionsThe ideal candidate...

  • Application Support Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa RTT Full time

    The Application Support Manager will be responsible for establishing, leading, and managing a 24/7 Application Support team that supports the end users of the suite of applications developed and used by our company to manage the on-demand delivery process. This role requires a proactive leader with strong technical expertise, excellent problem-solving...

  • Desktop Support Engineer Team Lead

    4 days ago

    Cape Town, Western Cape, South Africa The Skills Mine Full time

    RequirementsGrade 12 or NQF level 4Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience5+ years of hands-on experience in desktop support within a financial or similarly regulated industry2+ years of experience in a leadership or team lead roleProven experience as a Desktop Support Engineer team...

  • Technical Support Role

    3 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    What Were Looking For: We seek English Support Specialists who possesses: 1-2 years of experience in a technical environment or an IT background. Excellent communication skills in English (written and verbal). A strong focus on customer service and exceptional attention to detail. Proven troubleshooting skills, particularly with new or complex issues. ...

  • Technical Support Role

    6 days ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    What Were Looking For:We seek English Support Specialists who possesses:1-2 years of experience in a technical environment or an IT background.Excellent communication skills in English (written and verbal).A strong focus on customer service and exceptional attention to detail.Proven troubleshooting skills, particularly with new or complex issues.At least 12...

  • Co-ordination and Support Role

    1 day ago

    Cape Town, Western Cape, South Africa Steer & Co Full time

    We are seeking a dedicated and ambitious individual to join our valuations team at Steer & Co in the Western Cape, South Africa.About the OpportunityThe successful candidate will be responsible for:Coordinating tasks and managing administrative duties within the valuations divisionProviding support to our experienced valuersThis is an excellent chance to...

Support Team Manager Role

1 week ago

Cape Town, Western Cape, South Africa Lead Generation Group Full time
Job Summary:

We're looking for a seasoned professional to fill the role of Support Team Manager. This is an exciting opportunity to join our dynamic team at Lead Generation Group and drive our customer support operations forward.

The successful candidate will be responsible for leading and mentoring our support team, ensuring they meet key performance indicators and service goals. You'll also be expected to optimize support processes, implement best practices, and use data analytics to improve service quality and efficiency.

A key requirement for this role is a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements. Additionally, you'll need excellent leadership, communication, and problem-solving skills, as well as experience with CRM/ticketing systems.

Key Responsibilities:

  • Lead and mentor the support team to meet KPIs and service goals.

  • Ensure timely resolution of customer inquiries and escalations.

  • Optimize support processes and implement best practices.

  • Use data analytics to improve service quality and efficiency.

  • Ensure compliance with US consumer protection laws (FTC, TCPA, ADA, etc.).

  • Collaborate with cross-functional teams to enhance customer experience.

Qualifications:

  • Bachelor's degree in Business, IT, or a related field preferred.

  • 3+ years of experience in support or customer service management.

  • Strong leadership, communication, and problem-solving skills.

  • Experience with CRM/ticketing systems (Zendesk, Salesforce, etc.).

  • Knowledge of US customer service standards, data privacy laws (CCPA), and time zone management.