Customer Experience Director

3 weeks ago


Johannesburg, Gauteng, South Africa Energy At Work Full time
Key Responsibilities
  • Service Management: Monitor customer service levels, facilitate quick restoration of services when needed, coordinate resources and stakeholders to maintain optimal system availability and channel integrity, ensure service levels align with customer needs and exceed expectations.
  • People Management: Lead, inspire, and manage a high-performing team, drive recruitment, development, and retention strategies to meet business needs, foster a culture of learning, collaboration, and continuous improvement.
  • Operational Efficiency: Analyse and act on customer feedback to enhance service levels, manage work requests, incident reports, and system updates efficiently, ensure compliance with internet governance policies and organizational standards.


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