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Administrative Specialist: Computations

2 months ago

Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time
About the Role

We are seeking a highly skilled and experienced Administrative Specialist: Computations to join our team at Salt Employee Benefits. As a key member of our team, you will be responsible for investigating and applying expertise to data with the intention of delivering on specific areas of expertise.

Key Responsibilities

  • Investigate and analyze data to identify trends and areas for improvement
  • Develop and implement solutions to improve processes and customer satisfaction
  • Engage with stakeholders to understand current challenges and provide expert advice to resolve issues
  • Perform quality assurance checks to ensure accuracy and attention to detail
  • Communicate effectively with stakeholders, both verbally and in writing
  • Ensure that all work is completed to a high standard and within agreed timelines
  • Develop and maintain a systematic filing system for all complaints, queries, and responses
  • Provide regular reports and updates to management on complaints and progress

Requirements

  • Matric qualification
  • Proficiency in Excel
  • Excellent communication and stakeholder management skills
  • Industry knowledge and experience in the Retirement Fund Industry/Employee Benefits
  • 3-5 years' experience in PFA case management or complaints resolution

Competencies

  • Accuracy and attention to detail
  • Judgement and decision-making
  • Working under pressure and deadline-driven
  • Organizational skills and planning
  • Interpersonal skills and cross-team collaboration
  • Innovation and management of time
  • People management and analysis of data
  • Judgement/decision-making and innovation
  • Negotiation and conflict management
  • Networking and persuasion
  • Public speaking and research
  • Computer literacy and pensions law knowledge