Hotel Reception and Guest Services Coordinator

2 days ago


Cape Town, Western Cape, South Africa Crew Life at Sea Full time

Key Responsibilities:

Welcome guests aboard the ship with a warm and genuine smile, setting the tone for an exceptional stay.

Efficiently manage check-in and registration processes, ensuring seamless transitions for our valued guests.

Provide expert guidance and support to guests throughout their journey, addressing any queries or concerns with empathy and professionalism.

Coordinate and deliver memorable guest activities and events, tailoring experiences to meet the diverse needs and preferences of our international clientele.

Utilize multilingual skills to facilitate effortless communication with guests from around the world, fostering connections and understanding in a culturally rich environment.

Ensure all guest needs are met promptly and efficiently, maintaining the highest standards of service excellence in every interaction.

Maintain immaculate cleanliness and organization in guest areas, reflecting the attention to detail and commitment to quality that defines Crew Life at Sea.

Collaborate closely with fellow crew members to guarantee smooth operations, delivering an unparalleled level of service and hospitality that exceeds guest expectations.

Address any guest complaints or issues with poise and professionalism, leveraging opportunities to turn challenges into positive experiences.

Adhere to company policies and procedures at all times, upholding the values and principles that guide our mission to provide exceptional guest experiences.

Qualifications:

Fluency in multiple languages, with English proficiency required.

Previous experience in customer-facing roles is preferred, with a strong emphasis on effective communication and interpersonal skills.

Superior organizational and time management abilities, with the capacity to thrive in fast-paced environments.

A team player with a positive attitude, willing to work flexible hours, including evenings, weekends, and holidays, with the ability to obtain necessary travel documents and pass background checks.



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