Luxury Hotel Service Manager

4 days ago


Cape Town, Western Cape, South Africa The Legends Agency Full time

We are seeking a dynamic and experienced Luxury Hotel Service Manager to join our team at The Legends Agency in Camps Bay.

The ideal candidate will possess strong leadership skills, exceptional communication abilities, operational expertise, flexibility and adaptability, and a tech-savvy mindset.

Job Description

Company Overview:

The Legends Agency is an exceptional hospitality provider offering luxurious experiences in the breathtaking Twelve Apostles Mountain range setting.

Job Summary:

This role requires a proven background in hotel operations, with a focus on delivering outstanding guest experiences and upholding high service standards.

Responsibilities:

  • Lead by example and inspire the team to deliver exceptional service.
  • Engage with guests and staff effectively to ensure seamless operations and satisfaction.
  • Manage daily hotel operations, resolving issues promptly while maintaining excellence.
  • Be available for various shifts, demonstrating flexibility and adaptability.
  • Utilize technology to enhance guest experiences and streamline operations.

Requirements:

  • Grade 12
  • Qualifications in the hospitality industry preferred.
  • Previous experience in a similar role within a 4 or 5-star hotel environment is essential.
  • Familiarity with all duties and procedures in the Front Office/Reservations Department.
  • Experience with Opera or Opera Cloud is required.

Benefits:

Our team values excellence, and this role offers a unique opportunity to elevate your career in hospitality.

Estimated Salary: R120,000 - R180,000 per annum, depending on experience.



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