Hotel Service Manager

1 day ago

Cape Town, Western Cape, South Africa Crew Life at Sea Full time

We are seeking a highly skilled Hotel Service Manager to oversee the daily operations of our dining room at Crew Life at Sea.

The ideal candidate will have a minimum of 3 years of experience as a Maitre'd in a high-volume restaurant or cruise ship setting and excellent leadership and communication skills.

Key Responsibilities:

  • Oversee the daily operations of the dining room, including managing the waitstaff, assigning tables, and ensuring smooth service throughout meal times
  • Train, supervise, and evaluate the performance of the waitstaff to maintain high standards of service and professionalism
  • Monitor and maintain the inventory of dining room supplies, including china, glassware, and silverware
  • Coordinate with the kitchen team to ensure timely and accurate delivery of food orders
  • Interact with guests to ensure a positive dining experience and handle any guest concerns or complaints in a professional and efficient manner
  • Collaborate with other departments, such as the bar and entertainment teams, to ensure a seamless guest experience
  • Assist in creating and implementing menus and special dining events to enhance the guest experience
  • Adhere to all safety and sanitation standards to maintain a clean and safe dining environment
  • Oversee the billing process and ensure accurate and timely delivery of guest checks
  • Handle administrative tasks, such as scheduling, payroll, and budget management, to ensure efficient operations of the dining room

Requirements:

  • Minimum of 3 years of experience as a Maitre'd in a high-volume restaurant or cruise ship setting
  • Excellent leadership and communication skills
  • Strong organizational and time-management abilities
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Extensive knowledge of food and beverage service techniques and etiquette
  • Proficiency in Microsoft Office and restaurant management software
  • Fluent in English, both written and verbal
  • Must be able to work flexible hours, including evenings, weekends, and holidays
  • Must pass a pre-employment medical examination and background check

Salary: $60,000 - $80,000 per year, depending on experience.

Benefits: Competitive salary, benefits package, and opportunities for career advancement.

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