Luxury Safari Travel Sales Director
22 hours ago
As a Sales Manager at ABC Worldwide, you will play a crucial role in increasing enquiry to invoice conversion rates and enhancing overall customer satisfaction.
Key Responsibilities:
- Increase enquiry to invoice conversion rates by managing individuals' KPIs and sales activities.
- Support team members with sales processes and techniques to improve performance.
- Ensure timely responses and quality of communication to enhance customer satisfaction.
- Address customer feedback and manage complaints or objections effectively.
- Lead with authenticity, ensuring team members are empowered to succeed.
- Identify skills gaps and develop training plans for the Sales team.
- Collaborate with Operations Managers to enhance operational efficiency and document best practices.
- Ensuring high performance while managing individual and team dynamics.
- Meeting conversion targets despite competitive market conditions.
- Balancing customer expectations with operational capabilities.
Qualifications and Skills:
- Relevant tertiary qualification advantageous.
- Minimum of 3+ years in B2C sales management.
- Proven track record in sales management.
- Experience in B2C travel sales.
- Knowledge of African and Indian Ocean Islands tourism.
- Experience in the luxury/high net worth segment.
- Consultative sales approach with proven results.
- HubSpot Sales Hub.
- Sales CRM pipeline management (e.g. Salesforce).
- Travel Itinerary Software - Tourplan etc.
- MS Suite.
Compensation and Benefits:
We offer a competitive salary of $120,000 per annum.
About Us:
At ABC Worldwide, we strive to deliver exceptional customer experiences through our passion for luxury safari travel. With a strong focus on team performance and customer satisfaction, we are committed to excellence in every aspect of our business.
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