Lead Reservation Specialist

1 month ago


Johannesburg, Gauteng, South Africa NH Hotels Full time
Job Description

We are seeking a highly motivated and organized Lead Reservation Specialist to join our team at NH Hotels.

About the Role

The Lead Reservation Specialist will be responsible for effectively operating the Reservations department, driving upselling, and achieving set revenue targets. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

Key Responsibilities
  • Assist in the effective operation of the Reservations department, ensuring seamless hotel operations and meeting business goals.
  • Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
  • Handle daily trace/follow-up reports, maintaining accurate records and identifying areas for improvement.
  • Check expected arrivals and reconfirm bookings according to Standard Operating Procedures.
  • Maintain effective office administrative procedures, safeguarding against double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies.
  • Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies.
  • Take personal responsibility for maximizing quality levels of product and service, ensuring guest satisfaction.
Requirements
  • Certificate/Diploma in Hospitality Management or equivalent experience.
  • Fluent in English, with excellent communication and interpersonal skills.
  • 3-5 years' experience in a Banqueting/Meeting and events environment, preferably with exposure to operational systems.
  • A strong grasp of Operational Systems (Micros POS and My symphony, Opera, and MC).
  • Computer literacy in Ms Excel, Word, and PowerPoint.
Benefits

NH Hotels offers a competitive salary range of $40,000 - $55,000 per annum, depending on experience. We also provide opportunities for professional growth and development, a positive work environment, and excellent benefits package.

Our people drive the success of our business, so we invest in their skills to allow them to grow and progress through their career.



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