Reservations & Revenue Manager

1 month ago


Johannesburg, Gauteng, South Africa Hyde Full time

Job Title: Reservations & Revenue Manager

Job Summary:

As a Reservations & Revenue Manager at Hyde, you will play a crucial role in achieving department targets by accurately interpreting the accommodation needs of guests and organizations. Your primary responsibility will be to sell the maximum number of room nights at the highest achievable rate, while cross-selling hotel departments and ensuring that guest requirements are captured in the booking, guest profile, and history.

Key Responsibilities:

  • Accurately interpret accommodation needs of guests and organizations
  • Sell the maximum number of room nights at the highest achievable rate
  • Cross-sell hotel departments
  • Capture guest requirements in the booking, guest profile, and history
  • Formulate and send accurate quotations when required
  • Take responsibility for the complete recording of all booking and inquiry details and correspondence
  • Maximize occupancy and revenue as primary operational responsibility

Requirements:

  • Degree or equivalent in Hospitality Management / Leadership
  • Significant Background in Reservations Service of a luxury hotel
  • 5 or more years of experience in the hospitality Reservations operations of a luxury hotel
  • Proficient in the application of Up-Sell and Cross-Sell strategies
  • Proficient in the application of sound negotiation skills
  • Proficient user of Microsoft Office software applications
  • Proficient user of OPERA
  • Ability to anticipate future circumstances, conditions, and requests and use these scenarios to plan for the future
  • Ability to accurately process accounting transactions
  • Ability to demonstrate a flexible approach to getting work done, adjusting to changing circumstances and demands
  • Ability to simultaneously pay attention to a number of demands
  • Embraces, supports, and models organisational values and culture
  • Ability to effectively communicate effectively with guests and colleagues in English
  • Strong leadership skills

What Awaits You:

  • The opportunity to join an international and innovative and fast-growing group
  • The ability to challenge the norm and work in an environment that is both creative and rewarding
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
  • A competitive package and plenty of development opportunities


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