Italian Speaking Customer Service and Sales Representative
4 weeks ago
Job Title: Italian Speaking Customer Service and Sales Representative
Location: Eastern Cape, South Africa
Job Type: Full time/Permanent
Workplace: Fully Remote
Training: Training must be conducted in office for the first 15 weeks
Working Hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required
Requirements:
- Native level fluency in Italian language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided.
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months
Responsibilities:
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
- Work on airline reservations systems & handling voice calls in English & Italian may include some written correspondence.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call center environment
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