German Speaking Customer Service and Sales Ambassador

2 weeks ago


Port Elizabeth, Eastern Cape, South Africa Black Pen Recruitment Full time
Job Title: German Speaking Customer Service and Sales Representative

Our client, a renowned international contact centre, is seeking a highly skilled and multilingual customer service and sales representative to join their team. As a German speaking professional, you will be responsible for providing exceptional customer service and sales support to clients across various industries.

Key Responsibilities:
  • Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages
  • Work on airline reservations systems and handle voice calls in English and German, including written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and client service levels
  • Work in a demanding and time-sensitive call centre environment
Requirements:
  • Native level fluency in German language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months
What We Offer:
  • Fully paid product and systems training
  • 4 weeks of fully paid training
  • Opportunity to work with a prestigious airline brand
  • Chance to develop your skills in customer service and sales


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