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Customer Support Director

1 week ago

Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full time
Your Key Responsibilities
  • Own and streamline the end-to-end incident management process, ensuring swift resolution of merchant-related issues.
  • Maintain and optimize Salesforce as the central hub for incident tracking and resolution.
  • Establish, measure and monitor technical support KPIs and metrics to track team goals and drive operational efficiency.
  • Oversee the day-to-day operations of the team, ensuring seamless support for merchants and internal stakeholders.