Virtual Office Administrator

1 day ago


Midrand, Gauteng, South Africa Water Tower Group Full time

The ideal candidate for this Virtual Office Administrator position at Water Tower Group will possess strong organizational skills and attention to detail. This role involves managing client communication and assisting with case management, ensuring seamless processing and timely resolutions.

Key Responsibilities:
  • Handle incoming calls, emails, and client inquiries in a professional and timely manner, providing clear and concise responses.
  • Schedule appointments, meetings, and consultations with clients and internal stakeholders, ensuring smooth coordination and effective communication.
  • Assist with client intake and gather necessary case details, using knowledge of case management software to streamline processes.
  • Maintain and update case files and client records accurately and efficiently, ensuring compliance with company policies and procedures.
  • Track important deadlines, court dates, and follow-ups, providing timely reminders and notifications to stakeholders.
  • Provide general administrative support to the legal team, including document preparation, filing, and data entry.
  • Ensure confidentiality and professionalism in all communications, maintaining a high level of discretion and integrity.
Essential Qualifications:
  • Experience in a receptionist, legal assistant, or client-facing role, with a proven track record of delivering exceptional client experiences.
  • Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
  • Proficiency in Microsoft Office and case management software, with the ability to learn new systems quickly.
  • Strong organizational skills, with the ability to prioritize tasks effectively and manage multiple projects simultaneously.
  • Professional demeanor and excellent customer service skills, with a focus on delivering exceptional client outcomes.

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