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Retention and Collections Manager

2 months ago

Johannesburg, Gauteng, South Africa TalentCru Full time
{"title": "Retention and Collections Lead", "description": "Job Summary

We are seeking a seasoned Retention and Collections Lead to join our Life and Funeral Operations team for a 12-month contract. As a key member of our team, you will be responsible for establishing and managing our newly formed retention/preservation department.

Key Responsibilities
  • Develop and execute strategies to optimize customer retention and manage collections processes from start to finish.
  • Collaborate closely with departments such as Customer Service, Sales, Product, and Finance to align retention strategies with overall business goals.
  • Monitor key retention metrics and performance indicators, and prepare regular reports and presentations on departmental performance and trends.
Requirements
  • Matric qualification.
  • 8 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.
  • Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team.
Preferred Qualifications
  • Relevant tertiary qualification (e.g., Business Administration, Finance) is an added advantage.
  • 5 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.
What We Offer
  • Opportunity to lead and shape a newly established department.
  • Career growth and development opportunities within a dynamic and growing organization.
", "lang_code": "en"}