Retention and Collections Lead

4 weeks ago


Johannesburg, Gauteng, South Africa TalentCru Full time
Job Title: Retention and Collections Lead - Strategic Growth

TalentCru is seeking a seasoned Retention and Collections Lead to spearhead the development and execution of strategies that optimize customer retention and manage collections processes from start to finish.

Key Responsibilities:
  • Establish and lead the retention/preservation department within Life and Funeral Operations.
  • Develop departmental goals, strategies, and operational plans aligned with business objectives.
  • Design and implement effective collection strategies to improve retention rates.
  • Manage collections processes, ensuring timely and efficient resolution of outstanding balances.
Requirements:
  • Matric qualification.
  • 8 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.
  • Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team.
Preferred Skills:
  • Familiarity with regulatory requirements related to collections processes.
  • Knowledge of funeral insurance products and services is advantageous.
What We Offer:
  • Opportunity to lead and shape a newly established department.
  • Career growth and development opportunities within a dynamic and growing organization.


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