Collections Specialist
2 weeks ago
At Shapiro Shaik Defries and Associates, we are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting debtors and negotiating payment on delinquent accounts. This will involve creating a sense of urgency on the payment thereof, while ensuring high-level collections at all times within the set parameters of the Debt Collection Act (DCA), National Credit Act (NCA), and the Company policies and procedures.
Qualifications and Experience Required:
- Minimum Matric qualification with Maths Literacy is mandatory.
- Relevant tertiary qualification is an advantage.
- Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre.
Key Competencies and Skills:
- Computer Literate
- Excellent verbal and written communication skills with great listening skills
- Outstanding telephone etiquette and interpersonal skills
- Good typing and accuracy skills
- Mathematical ability
- Strong negotiations skills with the ability to handle objections and be assertive when required
- Good general administration, planning, and organizing, and time management skills
- Tenacious, with ability to work autonomously and take accountability
- Target driven and self-motivated
- Team player
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