Insurance Retention Specialist
4 weeks ago
Energy at Work Projects is seeking an experienced Insurance Retention Specialist to join our team. As a key member of our call centre, you will be responsible for exercising innovative retention methods to retain our clients.
Key Responsibilities:
- Develop and implement dynamic retention strategies to reduce policy cancellations.
- Analyze client needs and identify opportunities for cross-selling and up-selling.
- Negotiate with product owners and underwriters to find solutions for policy reinstatement.
- Ensure all targets are met and customer satisfaction is high.
- Facilitate the development of customer and business loyalty through relationship management.
Qualifications & Experience:
- Matric or equivalent qualification.
- A minimum of 120 insurance credits.
- Relevant qualification (certification, diploma, degree).
- Regulatory exams (FAIS, etc.).
- Minimum 2 years insurance industry experience.
- Short-term insurance experience.
- Minimum 2 years call centre/telephone experience.
- Minimum 1-year sales/retention contact centre experience.
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