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Technical Support Associate

2 weeks ago

Cape Town, Western Cape, South Africa Oasis Crescent Full time
About the Role:

Oasis Crescent Holdings is expanding its IT team and seeking a Helpdesk Support Officer to provide exceptional service to our customers.

The ideal candidate will have a strong background in IT support, excellent communication skills, and a customer-focused attitude.

  • Key Responsibilities:
  • Respond promptly to helpdesk tickets and support requests via phone or email.
  • Diagnose and resolve hardware, software, and network issues for end users.
  • Maintain and update accurate records of issues, resolutions, and service requests.
  • Assist with the setup and configuration of new hardware, software, and IT systems.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Escalate complex issues to senior technical staff when required.
  • Support and assist with training for staff on IT tools and systems.

Requirements:

  • Bachelor's Degree in IT or relevant field.
  • 2 years post qualification experience in IT support, helpdesk, or a technical support role.
  • Strong knowledge of Windows operating systems, Microsoft Office suite, and common business applications.
  • Proficiency in M365 (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive, Forms, Flow, Power BI, Power Platform, Dynamics) preferred.
  • Azure certifications or any relevant cloud qualifications advantageous.
  • Experience with hardware troubleshooting, installations, and maintenance.
  • Understanding of network protocols and basic networking concepts.
  • Excellent communication skills and a customer-focused attitude.
  • Strong problem-solving skills and ability to work under pressure.
  • Ability to work independently and in a team environment.