Tech Officer: Technical Support
1 week ago
Reports to: Ops Manager: Onsite Operations (M/S6)
Core DescriptionResponsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications.
Key Deliverables / Primary Functions- Providing technical support onsite or via remote-access systems, ensuring prompt response and resolution of client support requests and service tickets.
- Successfully performing the full range of defined tasks (from monitoring and maintaining to repairing/resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis).
- Successfully installing and configuring client computer hardware, software, systems, networks, printers, and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Ensuring the application of the necessary due diligence by meeting with clients to diagnose software, networking, or hardware issues prior to the application of a possible resolution.
- Maintaining good client relations.
- Tracking and managing work records, as well as accurately compiling reports, including job reports.
- ICT Knowledge
- Problem solving
- Customer Service
- Teamwork
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Culture Match
- Job Match
NQF 4: Grade 12 National Diploma
ExperienceMinimum 2-years' experience in attending to, and installing hardware solutions within the Retail Environment.
CertificationsMicrosoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Special Requirements / Employment Condition- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended/long hours as and when required
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