Tech Officer: Technical Support

1 week ago


Cape Town, Western Cape, South Africa BCXP Full time

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications.

Key Deliverables / Primary Functions
  • Providing technical support onsite or via remote-access systems, ensuring prompt response and resolution of client support requests and service tickets.
  • Successfully performing the full range of defined tasks (from monitoring and maintaining to repairing/resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis).
  • Successfully installing and configuring client computer hardware, software, systems, networks, printers, and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
  • Ensuring the application of the necessary due diligence by meeting with clients to diagnose software, networking, or hardware issues prior to the application of a possible resolution.
  • Maintaining good client relations.
  • Tracking and managing work records, as well as accurately compiling reports, including job reports.
Core Functional Skills & Capabilities
  • ICT Knowledge
  • Problem solving
  • Customer Service
  • Teamwork
Core Behavioural Competencies
  • Working with people
  • Following instructions & procedures
  • Applying expertise & Technology
  • Culture Match
  • Job Match
Minimum Qualifications

NQF 4: Grade 12 National Diploma

Experience

Minimum 2-years' experience in attending to, and installing hardware solutions within the Retail Environment.

Certifications

Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Special Requirements / Employment Condition
  • Drivers Licence and Reliable Vehicle - both required
  • Ability to work extended/long hours as and when required
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