Junior Technical Support Associate

20 hours ago


Cape Town, Western Cape, South Africa BEEM Full time

We are seeking a highly skilled Junior Technical Support Associate to join our team at BEEM. As the first point of contact for customers integrating with our API, you will provide exceptional support and guidance to ensure seamless integration and usage of our system.

The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient demeanor. You will work closely with our engineering team to troubleshoot complex issues and collaborate with finance/operations to understand and deliver on data-reporting needs for executive stakeholders.

Key responsibilities include:

  • Providing front-line assistance for basic API integration and usage questions
  • Guiding customers through the Portal's features to ensure effective navigation and utilization
  • Documenting all incoming issues in the ticketing system and escalating complex cases to senior technical support
  • Maintaining quick response times and high customer satisfaction across various support channels

You will also assist in gathering and organizing data for regular financial and operational reports, perform basic data manipulation, and create simple visuals or dashboards to help executives interpret data effectively.



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