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Customer Success Specialist
2 months ago
Customer Success Specialist
Emporium Human Capital is seeking a skilled Customer Success Specialist to join our team. As a key member of our team, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.
Key Responsibilities:
- Develop and implement training plans to meet customer needs
- Monitor and report on training progress to ensure customer satisfaction
- Provide system training and support to customers
- Assist with preparing data and uploading it to the system for new customers
Requirements:
- Training/Educator or Consulting experience
- Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
- Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
- Excel proficiency intermediate
- Customer service/support experience will be advantageous
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment