Call Centre Team Leader

We are looking for seasoned Team Leaders to join our dynamic team in our Omni Channel Call Centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

**Main Job Function**: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at...

Main Job Function:You will manage and direct call centre agents in achieving their required daily duties.Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at heart.Responsibilities: Running...

Daily / Weekly / Monthly reportingPunctuality, Phone and CMS SLAVendor performanceMajor outages affecting the Contact CentreIdentify operational issues and investigate, implement and track improvements.Prepare and communicate staff roster (Leave, training etc).Manage the daily operations of the team including punctuality, response times issues, outages on...

Purpose of the position:Contact Centre Team LeaderDaily management of the team's operations and escalations. To ensure all tasks are carried out within SLA while adhering to process and procedure. To achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate a team of...

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

MatricTravel and Tourism Diploma advantageous5 years' experience in contact centrePrevious experience handling USA and or International campaigns in a contact centreManage teams between 15 - 25 agentsLead, guide, coach and support the teamMust be able to work shift work as this is a 24 hour call centre

MatricTravel and Tourism Diploma advantageous5 years' experience in contact centrePrevious experience handling USA and or International campaigns in a contact centreManage teams between 15 - 25 agentsLead, guide, coach and support the teamMust be able to work shift work as this is a 24 hour call centre

Business Unit:Discovery InsureFunction:Claims AdministrationDate:9 Apr 2024Discovery - InsureTeam Leader Claims - Short Term InsuranceAbout Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values...

Discover your potential as a **Call Centre Sales Representative** at **Auto Pedigree** based in **Kempton Park**. A dynamic leader in the car retail sales industry is seeking an experienced Representative who is professional, friendly, patient, and tolerant to join their resilient, target-driven team. Being part of **Motus Retail and Rental**, COVID-19...

Join The TeamAre you ready to start a rewarding career where your communication skills can shine? Do you have a winning attitude and a drive to succeed? Then this is an opportunity to kick start your Call Centre Career. We are currently seeking enthusiastic and dedicated individuals to fill our Entry-Level Call Centre Customer Service Agent...

Team Leader Insurance Call CentreOneSpark, a long-term insurance provider, backed by global insurance giants is seeking an extremely talented Call Centre Manager to help build, implement and optimize the current call centre infrastructure.We're looking for a highly driven individual to join our team to supervise and support the day-to-day management of an...

**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...

**Team Leader Insurance Call Centre** OneSpark, a long-term insurance provider, backed by global insurance giants is seeking an extremely talented Call Centre Manager to help build, implement and optimize the current call centre infrastructure. We’re looking for a highly driven individual to join our team to supervise and support the day-to-day...

Overview **Reference** CC-H/O **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Wednesday, June 07, 2023 **Closing date** 30 Jun 2023 23:59 **Planet Fitness** Planet Fitness is the largest privately-owned Health and Wellness company with over 26 years of a strong stand...

Minimum Requirements:A Bachelor's degree or Equivalent IT Qualification or Diploma.Experience and product specific training as it relates to the role and technologies in use:ITILCobITMinimum 5 years of experience with Computer hardware and Data Centres.2 years of experience managing people in a technical environment.2 years experience in participating in...

**Job Functions**: - Answer incoming calls courteously within SLA - Manage all cases professionally and efficiently within the correct time frames - Provide personalised customer service by responding to the needs of the client - Ensure that all calls are captured on the relevant system (Dreamtec) - Clear knowledge and understanding of our corporate...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

**Job Role**: To provide quality and efficient service to our clients leading, managing, developing, and motivating a team of Call Centre agents. **Responsibilities** **Ensure efficient daily operation of the team against KPI’s** - Drive the operating rhythm by providing daily direction and communication to agents to ensure that daily and weekly targets...