Call Centre Team Lead

We are looking for seasoned Team Leaders to join our dynamic team for a 6 month contract within our Contact Centre. **Role Purpose** To manage and direct omni channel call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports...

**Key performance area**: **1. Management of agents** - Ensure action taken place as per client requirement. - Serve as a conduit between the call centre management and agents. - Ensure agents adherence to policies for attendance, established procedures and company protocols. - Assist in the formulation of targets for individuals and teams. - Prepare...

Job Title: Call Centre Team ManagerAbout the Job:This role is responsible for managing the sales support team in the planning, execution, coordination, and quality assurance of all Market Data sales related operational activities. The successful candidate will be able to identify opportunities for improvement and implement changes to enhance team...

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

Team Leader Client Service Centre Call CentreListing reference: jse_000476Listing status: OnlineApply by: 15 April 2024Position summaryJob category: Client ServicesContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTo manage the sales support team in the planning, execution, coordination, and quality assurance of all Market Data sales...

**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...

Role Description:This role is responsible for overseeing the sales support team in the Client Service Centre. The successful candidate will be able to lead a team, analyze data, and identify opportunities for improvement to drive business success.Key Responsibilities:Lead a team of sales support specialists in the Client Service Centre.Develop and implement...

Call Centre Manager -5 years Minimum experience in Call Centre management -Managed at least a team of 30 or more agents at a time -Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets -First preference is given to those in the Financial/Insurance/Trading industry - Developing and implementing effective sales...

About the CompanyUbuntu Markets is a dynamic company in the Financial/Insurance/Trading industry, offering a range of products and services to clients across the globe. As a Call Centre Management Expert, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Your primary responsibility will be to lead a team...

**Introduction** - To service business partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when capacity constraints require. **Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our...

**POSITION PURPOSE** Responsible for providing excellent and effective client service on all systems that Broll FM Division may use or acquire. As a Customer Relationship Consultant - you are responsible for the answering of calls and correct allocation of calls within a timeous frame. You are responsible for the outbound function of following up on open...

Job DescriptionNutun is a leading provider of innovative solutions for the financial services industry. We are currently seeking a highly motivated Call Centre Operations Manager to join our team. In this role, you will oversee the day-to-day operations of our Call Centre, ensuring seamless delivery of customer service, efficient use of resources, and...

**POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **Assumes responsibility for providing effective inbound and outbound services.** - Research required information using...

**Location**: Sandton, ZA **Job Family**: Consumer **Country/Region**: South Africa Consumer Sales Specialist (Call-centre) Coloplast South Africa has an exciting opportunity for a Consumer Sales Specialist to join a brand-new team within the Consumer Care department. The Consumer Sales team will be responsible for “selling while caring” by fully...

**POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **1. Assumes responsibility for providing effective inbound and outbound services.** c. Research required information...

We are currently looking for young energetic, go-getter Call Centre Agents to join our dynamic team. **Responsibilities** - Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service - Demonstrate teamwork as a valued team player - Assess own performance through seeking...

Hiring, training, coaching, and leading call center representatives as they provide support for customers. - Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives - Leading team meetings, asking questions to better understand the calls...

Call Centre with a starting basic of R5100, inclusive of a R250 attendance bonus, R500 dial time bonus and a R500 bonus for reaching a 1 sale a day target basic salaries also of 7000 to 10 000 for higher positions We also offer sales campaigns with higher basics and lucrative commission's if you have more than two years sales experience as well as if you...

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.Qualifications and experience:MatricNo less than 2 years' experience within banking / financial services customer care / inbound call centreBCOM - Banking / Finance / Accounting / Auditing / Investments /...