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Client Liaison Representative
2 weeks ago
At Autorecruit, we are seeking an exceptional Automotive Client Relationship Specialist to deliver outstanding customer service and ensure seamless communication throughout the repair process.
Key Responsibilities:- Conduct initial consultations with clients to discuss vehicle damage and repair needs.
- Prepare and present accurate repair estimates and quotes.
- Provide regular updates to clients on the status of repairs and address inquiries promptly.
- Assist clients with insurance claims and coordinate communication with insurance adjusters.
- Ensure repairs meet high-quality standards through final inspections.
- Educate clients about the repair process and vehicle maintenance.
- Address and resolve customer complaints, implementing feedback for continuous improvement.
- Foster strong relationships with clients to promote repeat business and referrals.
- Maintain accurate records of customer interactions and manage scheduling logistics.
- Inform clients about additional services offered by the body shop.
To succeed in this role, you will possess strong communication and interpersonal skills, a customer-focused attitude, and detail-oriented organizational abilities. Previous experience in customer service or the automotive industry is highly valued.
