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Automotive Client Relationship Specialist

1 week ago


Midrand, Gauteng, South Africa Autorecruit Full time

We are looking for a talented Customer Service Coordinator - Body Shop to join our team at Autorecruit. The successful candidate will have:

Responsibilities:
  • Delivering exceptional customer service and building strong relationships with clients.
  • Managing the repair process from start to finish, ensuring effective communication and satisfaction.
  • Preparing and presenting accurate repair estimates and quotes.
  • Coordinating with insurance adjusters and assisting clients with insurance claims.
  • Ensuring high-quality repairs through final inspections.
  • Providing education on the repair process and vehicle maintenance.
  • Resolving customer complaints through continuous improvement.
  • Maintaining accurate records and managing scheduling logistics.
  • Informing clients about additional services offered by the body shop.

This role requires strong communication and interpersonal skills, a customer-focused attitude, and attention to detail. Previous experience in customer service or the automotive industry is beneficial.